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Customer Sentiment
CSAT
Customer Service
SentiSum Update
Transforming CX Together With Ascensos
Customer Experience
11 Best Customer Experience Tools in 2024 for CX Leaders
Customer Sentiment
Customer Sentiment Analysis AI: How It Works & 5 Use Cases
Customer Service
Call Center Analytics Reporting: How to Report with Impact in 2024
Customer Sentiment
How to Do Email Sentiment Analysis in 2 Ways [Template & Tips]
Customer Support
Customer Conversation Analytics | 6 Use Cases & How It Works
Customer Sentiment
Our Call Center Quality Assurance Checklist (2024)
Product
5 Best Conversation Analytics Tools in 2024
Customer Support
Zendesk Ticket Analysis: 2 Ways to Analyze Support Ticket Data
Customer Sentiment
Survey Text Analysis: 2 Methods to Analyze Free Text Responses
Customer Sentiment
How to Conduct Sentiment Analysis on Reviews [2 Methods]
VoC
Voice of Customer Analytics: 5 Use Cases & Software Guide
Customer Sentiment
Customer Sentiment Analysis AI: How It Works & 5 Use Cases
Customer Sentiment
How to Do Email Sentiment Analysis in 2 Ways [Template & Tips]
Customer Sentiment
Our Call Center Quality Assurance Checklist (2024)
Customer Sentiment
Survey Text Analysis: 2 Methods to Analyze Free Text Responses
Customer Sentiment
How to Conduct Sentiment Analysis on Reviews [2 Methods]
Customer Sentiment
How Sentiment Analysis Improves Customer Experience [8 Ways]
Customer Sentiment
Voice Call Sentiment Analysis For Contact Centers (2024 Guide)
Customer Sentiment
Top 3 MonkeyLearn Alternatives & Competitors in 2024
Customer Sentiment
6 Best Customer Sentiment Analysis Tools in 2024
Customer Sentiment
How to Improve NPS With Customer Sentiment Analysis? [+Example]
Customer Sentiment
NPS Sentiment Analysis | How To & 6 Ways It Drives Change
Customer Sentiment
Customer retention in eCommerce: How customer sentiment analysis can help
Customer Sentiment
Why do you need customer sentiment analysis in order to improve customer retention?
Customer Sentiment
What can FinTech companies achieve with customer sentiment analysis?
Customer Sentiment
How award-winning retailer, Schuh, uses AI analytics to make sense of large volumes of VoC data in seconds
CSAT
Why should you separate product and agent CSAT?
CSAT
How to Improve CSAT With Customer Sentiment Analysis
CSAT
Customer Feedback Benefits: 5 Ways It Improves Customer Satisfaction
CSAT
How to Do a Customer Satisfaction Analysis - CSAT Analysis Guide
Customer Service
Call Center Analytics Reporting: How to Report with Impact in 2024
Customer Service
Top 4 Conversation Insights Platforms for 2024
Customer Service
Call Center Text Analytics: How It Works & Use Cases
Customer Service
6 Best Ticket Analysis Tools in 2024
Customer Service
3 Best Call Center Voice Analytics Software in 2024
Customer Service
2023 Guide to Crafting a Chatbot Customer Service Strategy
Customer Service
7 Support Ticket Automations and How They Work
Customer Service
Set Up Your Ticket Assignment Process (the Best Assignment Strategies)
Customer Service
12 Ways to Reduce Average Resolution Time - With ART Benchmarks
Customer Service
6 steps to create a successful knowledge centre
Customer Service
How James Villas Reduced First Response Time by 46% With AI Based Automation
Customer Service
6 ways to scale customer service [Part 1]
Customer Service
How AI in customer service helps you scale
Customer Service
9 reliable ways to prioritize customer service tickets and requests
Customer Service
This guy works in a call center and draws rude customers—they are hilarious
Customer Service
6 Ways to Use AI Ticket Tags to Optimise Customer Service
Customer Service
4 unique tactics to sell the value of customer service & experience internally
Customer Service
8 Unique Customer Service Improvement Ideas to Drive ROI
Customer Service
6 Ways to Prevent Customer Service Burnout in Your Team
Customer Service
The Future of Customer Service: Emerging Trends & Innovations (2021-2026)
Customer Service
Is WhatsApp the future of customer support?
Customer Service
Customer service retention: How insights solve your retention problem
Customer Service
3 sure-fire ways to reduce tickets during a user-wide technical failure
Customer Service
Customer service memes: 26 damn relatable memes

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The SentiSum Blog

Here's all our written content for customer service, customer experience, and product teams. You'll find blog articles, guides, checklists, product updates and more.
Blog Home
Customer Sentiment
CSAT
Customer Service
SentiSum Update
Transforming CX Together With Ascensos
Customer Experience
11 Best Customer Experience Tools in 2024 for CX Leaders
Customer Sentiment
Customer Sentiment Analysis AI: How It Works & 5 Use Cases
Customer Service
Call Center Analytics Reporting: How to Report with Impact in 2024
Customer Sentiment
How to Do Email Sentiment Analysis in 2 Ways [Template & Tips]
Customer Support
Customer Conversation Analytics | 6 Use Cases & How It Works
Customer Sentiment
Our Call Center Quality Assurance Checklist (2024)
Product
5 Best Conversation Analytics Tools in 2024
Customer Support
Zendesk Ticket Analysis: 2 Ways to Analyze Support Ticket Data
Customer Sentiment
Survey Text Analysis: 2 Methods to Analyze Free Text Responses
Customer Sentiment
How to Conduct Sentiment Analysis on Reviews [2 Methods]
VoC
Voice of Customer Analytics: 5 Use Cases & Software Guide
Customer Experience
Speech Analytics for Call Centers: 5 Use Cases & Tools
Customer Sentiment
How Sentiment Analysis Improves Customer Experience [8 Ways]
Customer Experience
6 Best Contact Center Analytics Software of 2024 (Improve CX)
Customer Service
Top 4 Conversation Insights Platforms for 2024
Customer Service
Call Center Text Analytics: How It Works & Use Cases
Customer Experience
Top 4 Customer Experience Analytics Software in 2024
Customer Sentiment
Voice Call Sentiment Analysis For Contact Centers (2024 Guide)
Customer Experience
The 3 Best Voice of Customer Analysis Tools in 2024
Customer Experience
7 Best Customer Feedback Analysis Tools (For Granular Insights)
Customer Service
6 Best Ticket Analysis Tools in 2024
Customer Service
3 Best Call Center Voice Analytics Software in 2024
Customer Sentiment
Top 3 MonkeyLearn Alternatives & Competitors in 2024
Customer Sentiment
6 Best Customer Sentiment Analysis Tools in 2024
Customer Service
2023 Guide to Crafting a Chatbot Customer Service Strategy
Press Release
MakesYouLocal and SentiSum Announce Strategic Partnership
SentiSum Update
Embracing the Future: Unveiling Our New Look and Advanced AI Capabilities
Customer Service
7 Support Ticket Automations and How They Work
Customer Service
Set Up Your Ticket Assignment Process (the Best Assignment Strategies)
Customer Service
12 Ways to Reduce Average Resolution Time - With ART Benchmarks
Triage
What is Automated Ticket Routing? And How to Set It Up
CSAT
Why should you separate product and agent CSAT?
CSAT
How to Improve CSAT With Customer Sentiment Analysis
Product
How can you build a better product roadmap using customer service data?
Product
Identifying product bugs accurately and quickly (using automated ticket tagging)
Customer Sentiment
How to Improve NPS With Customer Sentiment Analysis? [+Example]
Customer Sentiment
NPS Sentiment Analysis | How To & 6 Ways It Drives Change
Customer Sentiment
Customer retention in eCommerce: How customer sentiment analysis can help
Customer Sentiment
Why do you need customer sentiment analysis in order to improve customer retention?
Customer Service
6 steps to create a successful knowledge centre
Customer Experience
Creating branded customer experiences
Customer Sentiment
What can FinTech companies achieve with customer sentiment analysis?
CSAT
Customer Feedback Benefits: 5 Ways It Improves Customer Satisfaction
Customer Service
How James Villas Reduced First Response Time by 46% With AI Based Automation
Customer Experience
4 Engaging Ways to Present a Survey Analysis Report (With Samples)
Tagging
SentiSum’s Automated Tagging & CS Analytics, Now Available on Dixa
SentiSum Update
New in SentiSum: Customised Views and Advanced Filters
Customer Service
6 ways to scale customer service [Part 1]
Customer Service
How AI in customer service helps you scale
Tagging
How to Automate Ticket Classification - NLP for Support Tickets
Customer Sentiment
How award-winning retailer, Schuh, uses AI analytics to make sense of large volumes of VoC data in seconds
Customer Service
9 reliable ways to prioritize customer service tickets and requests
CSAT
How to Do a Customer Satisfaction Analysis - CSAT Analysis Guide
Customer Experience
5 Rules for Turning Customers Into Brand Advocates: An Analysis of 300k+ Customer Reviews
Customer Experience
Customer journey mapping: A six step expert guide
Customer Service
This guy works in a call center and draws rude customers—they are hilarious
Customer Service
6 Ways to Use AI Ticket Tags to Optimise Customer Service
Customer Service
4 unique tactics to sell the value of customer service & experience internally
SentiSum Update
How we democratise customer service insights reporting via your inbox
Customer Service
8 Unique Customer Service Improvement Ideas to Drive ROI
Customer Service
6 Ways to Prevent Customer Service Burnout in Your Team
Customer Service
The Future of Customer Service: Emerging Trends & Innovations (2021-2026)
Customer Service
Is WhatsApp the future of customer support?
Artificial Intelligence
How to buy AI for customer experience analytics
Know us
Why is machine learning NLP so good at Zendesk support ticket categorisation?
Customer Service
Customer service retention: How insights solve your retention problem
Tagging
Why customer service tickets are your most valuable insight channel
Customer Service
3 sure-fire ways to reduce tickets during a user-wide technical failure
Customer Service
Customer service memes: 26 damn relatable memes
NPS
Two experiments that increased Schuh's basket size, conversion rates and NPS scores
Artificial Intelligence
NLP and text mining: A natural fit for business growth
Artificial Intelligence
Text analysis: Complete Guide in 2024
Customer Experience
Customer Touchpoints | Definitions, strategies, & expert interviews
Customer Sentiment Analysis AI: How It Works & 5 Use Cases
How to Do Email Sentiment Analysis in 2 Ways [Template & Tips]
Survey Text Analysis: 2 Methods to Analyze Free Text Responses
How to Conduct Sentiment Analysis on Reviews [2 Methods]
How Sentiment Analysis Improves Customer Experience [8 Ways]
Voice Call Sentiment Analysis For Contact Centers (2024 Guide)
6 Best Ticket Analysis Tools in 2024
Top 3 MonkeyLearn Alternatives & Competitors in 2024
How to Improve CSAT With Customer Sentiment Analysis
How to Improve NPS With Customer Sentiment Analysis? [+Example]
NPS Sentiment Analysis | How To & 6 Ways It Drives Change
Customer retention in eCommerce: How customer sentiment analysis can help
Why do you need customer sentiment analysis in order to improve customer retention?
What can FinTech companies achieve with customer sentiment analysis?
4 Engaging Ways to Present a Survey Analysis Report (With Samples)
Why should you separate product and agent CSAT?
How to Improve CSAT With Customer Sentiment Analysis
Customer Feedback Benefits: 5 Ways It Improves Customer Satisfaction
How to Do a Customer Satisfaction Analysis - CSAT Analysis Guide
Call Center Analytics Reporting: How to Report with Impact in 2024
Our Call Center Quality Assurance Checklist (2024)
Speech Analytics for Call Centers: 5 Use Cases & Tools
6 Best Contact Center Analytics Software of 2024 (Improve CX)
Top 4 Conversation Insights Platforms for 2024
Call Center Text Analytics: How It Works & Use Cases
6 Best Ticket Analysis Tools in 2024
6 Best Customer Sentiment Analysis Tools in 2024
7 Support Ticket Automations and How They Work
12 Ways to Reduce Average Resolution Time - With ART Benchmarks
What is Automated Ticket Routing? And How to Set It Up
How can you build a better product roadmap using customer service data?
Customer retention in eCommerce: How customer sentiment analysis can help
Why do you need customer sentiment analysis in order to improve customer retention?
6 steps to create a successful knowledge centre
Customer Feedback Benefits: 5 Ways It Improves Customer Satisfaction
How James Villas Reduced First Response Time by 46% With AI Based Automation
4 Engaging Ways to Present a Survey Analysis Report (With Samples)
6 ways to scale customer service [Part 1]
How AI in customer service helps you scale
9 reliable ways to prioritize customer service tickets and requests
5 Rules for Turning Customers Into Brand Advocates: An Analysis of 300k+ Customer Reviews
This guy works in a call center and draws rude customers—they are hilarious
6 Ways to Use AI Ticket Tags to Optimise Customer Service
4 unique tactics to sell the value of customer service & experience internally
How we democratise customer service insights reporting via your inbox
8 Unique Customer Service Improvement Ideas to Drive ROI
6 Ways to Prevent Customer Service Burnout in Your Team
The Future of Customer Service: Emerging Trends & Innovations (2021-2026)
Is WhatsApp the future of customer support?
Customer service retention: How insights solve your retention problem
Why customer service tickets are your most valuable insight channel
3 sure-fire ways to reduce tickets during a user-wide technical failure
Customer service memes: 26 damn relatable memes