Get accurate, actionable insights from your Gorgias conversations
SentiSum automates support ticket tagging so you can uncover actionable data from support conversations. Fix friction, triage topics, and auto-prioritise opportunities.
What our Gorgias integration does for you
Improve agent productivity
Auto-triage support queries to the right team in real-time and reduce your average handle time
Extract valuable insights
Make your ticket tags accurate and granular, and then turn those those into easy-to-access insights
Improve CX and sales
Automatically prioritise important customer queries based on urgency, risk, and sentiment
Accurately automate tagging at a granular level
SentiSum automatically tags every conversation with detailed topics and sentiment. You'll have valuable insights at your fingertips, which you can use to drive improvements business-wide.
Collaborate against customer friction
With automated daily reporting, customisable views and company-wide access to insights, everyone can work together easily to tackle the drivers of customer frustration.
Reduce cost-to-serve with automation
With AI-based tags, you’re able to triage or prioritise inquiries based on their topic or sentiment. You’ll save time, improve customer experience, and increase sales.
What's the impact?
Quantify & confirm assumptions
Reduce weekly reporting time by 20x
Understand and tackle friction points
The accuracy of every NLP software depends on the context. Some industries and organisations have very complex issues, some are easier to understand.
Our technology surfaces more granular insights and is very accurate compared to (1) customer service agents, (2) built-in keyword tagging tools, (3) other providers who use more generic AI models or ask you to build a taxonomy yourself.
We build you a customised taxonomy and maintain it continuously with the help of our dedicated data scientists. That means the accuracy of your tags are not dependent on the work you put in.
Either way, we recommend you start a free trial. Included in the trial is historical analysis of your data—more than enough for you to prove it works.
Try SentiSum today
Democratise voice of the customer insights across your company