Summer Boat Party 🥂

Dig In Is Back!

WEDNESDAY, 24TH JULY, 4:30PM

AT THE BOATHOUSE, LONDON

Count me in!

It’s the FIRST #DigIn of 2024.

We’ve patiently waited from January to July to finally say it’s officially summer!

Are you new to CX? Or a CX Baddie?
Love AI? Hate AI? Feel meh about it?
It doesn't matter. You'll fit right in! It's going to be an evening of fun, we promise.

So, come, dig into some delicious food, pints of chilled beer & oodles of conversations.

Unlimited

fun.

That’s how we roll on a Wednesday

Unlimited

sun.

We’re bribing the clouds

Unlimited

conversations.

The unhinged, unfiltered kind

Sun seekers, it’s time to reunite!

We're Serious About Having Fun!

“Thanks again for having me at the event. I found the event genuinely enjoyable- think you've struck a really good balance with networking but in an informal setting. Some networking events can feel a bit like sales speed dating- I actually didn't get any sales follow ups :)”

Joe Quinlivan

Head of Customer Care

“It was a great event and our team had a great time. t was cool to meet like-minded people and we intrinsically started talking about CS and subsequently learning something in the process, so that was really cool. Thanks again, and hope to see you guys again soon.”

Ivan Yeung

Senior Customer Success Manager

“I very much enjoyed the night, and it was a great experience – it was my first networking event since I’ve joined Oliver Bonas, and it was delightful. I was nervous at first even though I had my colleague but the people I met were so welcoming that I felt at ease straight away! It was very interesting learning about other businesses. Equally, it was nice to talk about our company.”

Aida Ghirmani

Operations Co-ordinator

RSVP to

#DigIn

here

Dig In to your customer support insights in a whole new way

Dig In is our first release in our Generative AI series, which allows you to, literally,"dig in" to your tickets in seconds to answer questions about your data.

Dig In extracts the most valuable insights and provides a quick, handy summary of important details such as what caused an issue or what customers loved about a product.

Sign up to the mailing list to learn more about Dig In and get exclusive updates on upcoming releases.

Learn more

The customer insights you want without any manual work

SentiSum's generative AI analyzes every customer conversation to answer all your CX questions.

Understanding and improving customer sentiment has never been easier
"You get the benefit of using the product's AI to review the tickets however you also have the option to dive deeper into specific drivers/topics."
"With SentiSum you go in, you open it up, and you see the stories being told to you. You see an increase in a particular topic and immediately understand why."
Nick Moreton
Director of Customer support
"SentiSum is easy to set up and the insights are accurate. Every team has started using customer conversation insights!"
Joe Quinlivan
Head of Customer Care
"We're very impressed by the technology itself, but even more so by the relentless effort the team puts in to support our specific use case."
Johannes Ganter
Head of CRM & Digital

How it works

SentiSum uses a powerful NLP engine to consistently tag and categorise your customer service conversations that's:

Accurate
ML-based tagging focused on meaning, not keywords
Granular
Tags get to the root of the topic and uncover underlying patterns
Intelligent
Quickly understands specific sentiments of qualitative text
Real-time
Trusted to trigger tag-based automation in milliseconds
Connected
Supports all channels, 100's of languages, & 1000's of platforms
Accessible
Simple, easy-to-use dashboard available to all teams
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