SentiSum's AI categorises your conversations with detailed topic, intent and sentiment tags.
Accelerate your decision-making with readily available root cause support insights for every meeting, CX project, or training session.
"It's easy to setup and the insights are accurate. Every team has started using customer conversation insights!"
Director of Customer Service, +$50m revenue fast-growth company
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SentiSum is built using machine-learning based NLP. It's designed to understand and tag customer contacts in a way that's:
1/ Accurate: It tags based on meaning, not keywords.
2/ Granular: Tags get to the root cause of the topic.
3/ Real-time: Everything happens in milliseconds.
You can trust SentiSum tags to underpin strategic change across your business.
P.s. We cover 100s of languages and channels (even voice.)
Build transparency across your organisation with Daily Digests—trending topics, intents and sentiments delivered daily. Stay in-the-know and be alerted to rising issues.
Like Google for your support data, you'll be able to answer queries from other departments by simply searching any keyword or topic.
With the addition of our voice analytics technology, you'll even be able to search for terms within phone calls.
We integrate with all your customer conversation channels—voice included—as well as surveys, reviews and social media comments.
By democratising these insights in one, easy-to-use place, you make it easy for your organisation to make better, customer-centric decisions.
Most tagging systems take a lot of manual work or the insights can't be trusted to back up business decisions. Usually tags are inaccurate, inconsistent or generic, so customer support is like a black box.
SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.
“In less than 5 minutes, we are now able to understand the drivers of over 100k tickets”
Catherine Onions
Head of Customer Service
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