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AI-Powered Speech Analytics
You get thousands of phone calls a day, but only 2% of them turn into useful insights. The other 98%? Finally, with AI-powered speech analytics, you can extract insights from them, too.
"Sentisum is a fantastic tool that has helped our team tap into customer sentiment trends and understand key pain points within customer feedback."—Alejandra R on G2
Overview
Imagine having a superhuman team member who’s always available to sit in on every customer service call.
Afterward, they immediately tell you exactly what the call was about, how the customer felt, and how your agent handled the situation.
This is just the start of what AI-powered speech analytics can do for your customer service operations.
If you’re only listening to a small sample of your customer calls, you’ll never get the kind of comprehensive understanding and insights necessary for driving real, impactful CX changes.
AI-powered speech analytics gives you an instant, holistic view of all customer interactions while helping you track trends in call volume, topics, customer sentiment, and more over time.
How AI-Powered Speech Analytics Works
Accurate. Granular. Fast.
Sentisum uses the latest advances in natural language processing to analyze your calls, chats, emails, and survey results in real-time.
It doesn't listen and analyze your conversations like a human. We're slow and make mistakes.
Our AI is the opposite. It finds it easy to analyze large volumes of audio and text data. Even at huge scales it understands the nuances of complex speech and text.
You'll be able to make confident data-driven decisions based on trends in your customer's pain points and sentiments.
Platform Features
Get to the heart of the problem.
Our AI will quantify the issues and sentiments your customers mention in their calls.
Within the platform, you'll be able to deep dive and explore this data to build a complete understanding of your customer's needs.
Benefits
Get answers, faster.
Advanced data analytics, without relying on anyone else.
Spend less time on 'what' and more on 'why' and 'how'
Truly multichannel feedback analytics
We believe customer support is your best source of voice of customer. It's fast, frequent, and unbiased.
That's why our platform covers every text and audio customer communication channel—emails, chats, and surveys included.
You'll have one unified approach to customer experience.
Benefits
Useful insights and analysis, whatever the scale.
Discover true drivers of NPS, CSAT, and sentiment.
Unlock a goldmine of actionable insights from customer support.
Built with simplicity in mind.
We believe customer experience insights should be accessible to everyone in your organization. So, we built a platform that's so simple to use that anyone can inform their projects with CX data.
For example, you can simply ask our AI a question and it will tell you the answer based on all your customer feedback data.
Benefits
No more waiting, get the answers you need instantly
Complex insights made easy, no expertise needed
Spend less time on 'what' and more on 'why' and 'how'
Connect & combine datasets to get deeper insights.
Our speech analytics platform helps you combine insights to get a complete view of the trends affecting your customers.
For example, you'll understand why a customer left an NPS or CSAT rating even if they didn't tell you why.
Benefits
Improve your NPS & CSAT scores with more detailed insights.
Solve the frustrating lack of feedback data.
Save time on analysis and reporting.
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Say hello to truly granular speech analytics
Actionable Insights
Turn every customer conversation & survey into actionable insight that feeds into product, website, operations and CX teams. Route and prioritise inquiries based on nuanced topics and subtopics.
Unique tailored modelling
SentiSum builds each customer a customised AI model. Your tailored model gets to the heart of issues impacting your customers, so root cause analysis is quick and easy. Catch new, trending and hidden issues.
One holistic view
SentiSum covers every contact channel. Whether it’s voice, email, chat, social media, CSAT, NPS, you’ll have one complete understanding of customer conversations and feedback.
Don't take our word for it
We're proud to be working with these incredible companies, empowering them with actionable insights from their support channels
"SentiSum is easy to set up and the insights are accurate. Every team has started using customer conversation insights!"
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Joe Quinlivan
Head of Customer Care
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“With SentiSum you go in, you open it up, and you see the stories being told to you. You see an increase in a particular topic and immediately understand why."
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Nick Moreton
Director of customer support
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"We're very impressed by the technology itself, but even more so by the relentless effort the team puts in to support our specific use case."
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Johannes Ganter
Head of CRM & Digital
AI-Powered Speech Analytics FAQs
How Much Does it Cost?
Our AI speech analytics software starts at $3,000 per month. The main factors that influence price are the number of channels you analyzed and the volume of feedback. Please book a product demo with our team for a no-obligations discussion on pricing.
Who Is Your AI-Powered Speech Analytics Built For?
We've noticed that enterprises with at least 3,000 monthly pieces of feedback or support conversations get the most value from our product. This is because Sentisum is particularly useful with larger the volumes data—where the AI can give instant answers despite the complexity.
Try SentiSum today
Turn every customer feedback into clear, easy-to-use insights.
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