We're mighty excited to announce our innovative partnership with Ascensos, a leader in customer experience management. Together, we aim to revolutionize customer engagement and management through advanced AI-powered CX analytics.

Elevating Customer Insights with Real-Time Sentiment Analysis

With our cutting-edge voice and non-voice real-time sentiment analysis technology Ascensos is now empowered to capture 'in the moment' customer insights. This partnership enables them to identify key issues such as product or service challenges, logistical concerns, and elements that delight customers with unprecedented accuracy and immediacy.

Liz Millington, Head of Ascensos Intelligence, shares her thoughts on the collaboration:

"Integrating SentiSum’s advanced sentiment analysis allows us to provide our clients with unparalleled insights. It enables us to analyze and respond to customer data as it is captured, providing a significant advantage in competitive markets.

This partnership empowers our clients to make informed decisions, enhancing supply chain efficiency, operational management, and ultimately, customer satisfaction."

Driving Operational Excellence and Customer Satisfaction

By harnessing this powerful data, Ascensos' clients can optimize their upstream and downstream processes, protect their brand reputation, and drive improved customer retention and advocacy.

Real-time sentiment analysis is a game-changer for operational management and customer satisfaction.

David Gilfillan, Ascensos Chief Technology Officer, highlights the broader impact of this collaboration:

"This collaboration is more than a technological enhancement; it’s about creating long-lasting customer value. Real-time sentiment analysis enables us to address issues promptly, elevating the overall engagement experience for customers."

Creating Transformative CX Solutions

Our CEO, Sharad Khandelwal, expresses our enthusiasm for the partnership:

"We are excited to partner with Ascensos to deliver transformative CX solutions. Our technology will help Ascensos clients stay ahead of the curve by turning customer feedback into actionable insights in real time."

At Sentisum, we believe in the power of data-driven insights to drive customer satisfaction and business success. Our partnership with Ascensos is a testament to our commitment to enhancing customer experience through innovative technology.

Stay with us on our journey to revolutionize the landscape of customer engagement and management.

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