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Guides
At SentiSum, we're passionate about helping CX and customer service leaders improve customer experience. Here you'll find a number of our guides to help you do just that.
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Support-driven growth: From cost centre to revenue driver
Start driving growth from the contact centre with this expert-interview driven guide.
6 steps to create a successful knowledge centre
We cover how to create a successful knowledge centre that your customers can engage with, or to improve your existing one.
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How to handle and reduce customer complaints
In this long read, you'll learn how to resolve complaints in the short-term and tackle the root cause of them in the long-term.
How AI in customer service helps fast-growing companies scale
We take a look at how AI in customer service creates efficiency.
7 tactics for selling the value of customer experience internally
Learning to sell the value of CX is key to getting it prioritised. Here's a guide to help.
Post pandemic checklist for support leaders
As we come out of the pandemic, make sure to check these off the list.
Customer Feedback Analysis: Surveys & Support
Boost your customer experience with this complete analytics guide.
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Customer satisfaction: Understand, measure, and improve
Learn how to improve CSAT from 5 experts.
49+ Top Voice of the Customer Tools
The full list of awesome VoC tools.
How to create a customer service improvement plan
We detail how to build a customer service improvement plan that improves your KPIs.