Guides

At SentiSum, we're passionate about helping CX and customer service leaders improve customer experience. Here you'll find a number of our guides to help you do just that.

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Support-driven growth eBook

Support-driven growth: From cost centre to revenue driver

Start driving growth from the contact centre with this expert-interview driven guide.

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How to create a customer service improvement plan

We detail how to build a customer service improvement plan that improves your KPIs.

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How to handle and reduce customer complaints

In this long read, you'll learn how to resolve complaints in the short-term and tackle the root cause of them in the long-term.

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How AI in customer service helps fast-growing companies scale

We take a look at how AI in customer service creates efficiency.

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7 tactics for selling the value of customer experience internally

Learning to sell the value of CX is key to getting it prioritised. Here's a guide to help.

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Post pandemic checklist for support leaders

As we come out of the pandemic, make sure to check these off the list.

NPS

Customer Feedback Analysis: Surveys & Support

Boost your customer experience with this complete analytics guide.

CSAT

Customer satisfaction: Understand, measure, and improve

Learn how to improve CSAT from 5 experts.

VoC Software

49+ Top Voice of the Customer Tools

The full list of awesome VoC tools.

call centre software

Best Call Center Software in 2021

Read the best analytics and help desk software of the moment.

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