At SentiSum, we're passionate about helping CX and customer service leaders improve customer experience. Here you'll find a number of our guides to help you do just that.
Start driving growth from the contact centre with this expert-interview driven guide.
We cover how to create a successful knowledge centre that your customers can engage with, or to improve your existing one.
In this long read, you'll learn how to resolve complaints in the short-term and tackle the root cause of them in the long-term.
We take a look at how AI in customer service creates efficiency.
Learning to sell the value of CX is key to getting it prioritised. Here's a guide to help.
As we come out of the pandemic, make sure to check these off the list.
Boost your customer experience with this complete analytics guide.
Learn how to improve CSAT from 5 experts.
The full list of awesome VoC tools.
We detail how to build a customer service improvement plan that improves your KPIs.