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SOFTWARE
SentiSum uses text and sentiment analytics to automate the analysis of CSAT survey results.
We even tie support ticket topics to CSAT scores, so you'll know why a negative score was given even if your customer doesn't leave a comment.
"It's easy to setup and the insights are accurate. Every team has started using customer conversation insights!"
Director of Customer Service, +$50m revenue fast-growth company
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We'll quantify the topic and sentiment of every piece of your qualitative feedback in seconds. For those CSAT scores without an explanation, you'll see the support ticket topic and additional CRM context.
Have more actionable information at your fingertips than ever.
SentiSum's machine learning-based analytics surfaces granular insight, whatever the scale.
You'll suddenly have access to quantitative topics and their sentiment, in enough detail to uncover what's responsible and work on a fix.
It's hard to coach your agents when 70% of CSAT survey results have no explanation attached to them.
With SentiSum, you'll have the full context behind every survey, so you can spend less time on analysis and more time coaching your team.
SentiSum gives you a real understanding of customer satisfaction, without the effort.
Simply login to SentiSum to have a real-time understanding of CSAT scores and customer sentiment.
Make beautiful reports in seconds.
SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.
“In less than 5 minutes, we are now able to understand the drivers of over 100k tickets”
Catherine Onions
Head of Customer Service
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