Understand and increase CSAT scores

With our CSAT solution, you'll have a complete picture of the drivers of customer dissatisfaction. Know the context, topics and sentiment of 100% of CSAT results without any manual work.

CSAT analytics and insights using AI automation
SentisumSentisum

"It's exciting to be able to easily show other departments what's causing huge increases in ticket volume or negative feedback."

Director of Customer Service, +$50m revenue fast-growth company

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An image showing AI ticket tagging and automated support ticket tagging

Bring multiple data sources together to understand CSAT

We'll quantify the topic and sentiment of every piece of your qualitative feedback in seconds. For those CSAT scores without an explanation, you'll see the support ticket topic and additional CRM context.

Have more actionable information at your fingertips than ever.

About our tech

Built to save you time

Customer insights single source of truth platform

Improve customer satisfaction scores at the root

SentiSum's machine learning-based analytics surfaces granular insight, whatever the scale.

You'll suddenly have access to quantitative topics and their sentiment, in enough detail to uncover what's responsible and work on a fix.

Run a more simple, complete QA

It's hard to coach your agents when 70% of CSAT survey results have no explanation attached to them.

With SentiSum, you'll have the full context behind every survey, so you can spend less time on analysis and more time coaching your team.

Use CSAT for quality assurance (QA)
A daily email full of customer insights

Save significant analysis time and reporting time

SentiSum gives you a real understanding of customer satisfaction, without the effort.

Simply login to SentiSum to have a real-time understanding of CSAT scores and customer sentiment.

Make beautiful reports in seconds.

All your channels under one roof

SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.

Explore integrations

What you can do with SentiSum

Automated tagging

Automate your support ticket tagging and reporting actionable insight with ease.

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100% CSAT insights

Automated, granular CSAT analytics—even when no explanation is provided.

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Auto-prioritisation

Whether the topic is urgent or the customer sounds angry, respond faster to important tickets.

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Auto-ticket routing

Assign a particular agent or team depending on the topic of conversation.

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Auto-monitor reviews

Automatically turn angry reviews or social media comments into tickets to be handled.

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Auto-suggest responses

Suggest the right response for the ticket, so agents can respond quickly and efficiently.

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Must-reads:
“We can now proactively identify negative feedback, respond to it, and fix issues.”

Jack Ames

Contact Centre Manager

See it in action