Understand the drivers of every CSAT rating

SentiSum uses text and sentiment analytics to automate the analysis of CSAT survey results.

We even tie support ticket topics to CSAT scores, so you'll know why a negative score was given even if your customer doesn't leave a comment.

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Bring multiple data sources together to understand CSAT

We'll quantify the topic and sentiment of every piece of your qualitative feedback in seconds. For those CSAT scores without an explanation, you'll see the support ticket topic and additional CRM context.

Have more actionable information at your fingertips than ever.

About our Tech

Built to save you time

Improve customer satisfaction scores at the root

SentiSum's machine learning-based analytics surfaces granular insight, whatever the scale.

You'll suddenly have access to quantitative topics and their sentiment, in enough detail to uncover what's responsible and work on a fix.

Run a more simple, complete QA

It's hard to coach your agents when 70% of CSAT survey results have no explanation attached to them.

With SentiSum, you'll have the full context behind every survey, so you can spend less time on analysis and more time coaching your team.

Save significant analysis time and reporting time

SentiSum gives you a real understanding of customer satisfaction, without the effort.

Simply login to SentiSum to have a real-time understanding of CSAT scores and customer sentiment.

Make beautiful reports in seconds.

All your channels under one roof

SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.

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