SentiSum uses text and sentiment analytics to automate the analysis of CSAT survey results.
We even tie support ticket topics to CSAT scores, so you'll know why a negative score was given even if your customer doesn't leave a comment.
"No more tagging, just root cause insights on-demand. Every team has started using support insights!"
Director of Customer Service, +$50m revenue fast-growth company
We'll quantify the topic and sentiment of every piece of your qualitative feedback in seconds. For those CSAT scores without an explanation, you'll see the support ticket topic and additional CRM context.
Have more actionable information at your fingertips than ever.
SentiSum's machine learning-based analytics surfaces granular insight, whatever the scale.
You'll suddenly have access to quantitative topics and their sentiment, in enough detail to uncover what's responsible and work on a fix.
It's hard to coach your agents when 70% of CSAT survey results have no explanation attached to them.
With SentiSum, you'll have the full context behind every survey, so you can spend less time on analysis and more time coaching your team.
SentiSum gives you a real understanding of customer satisfaction, without the effort.
Simply login to SentiSum to have a real-time understanding of CSAT scores and customer sentiment.
Make beautiful reports in seconds.
SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.
Extract granular, actionable insight from customer conversations.
Route and prioritise tickets based on their topic and sentiment.
Understand the topic and sentiment of 100% of CSAT & NPS surveys.
Automatically turn angry reviews or social comments into tickets.