Understand the drivers of every CSAT rating

SentiSum uses text and sentiment analytics to automate the analysis of CSAT survey results.

We even tie support ticket topics to CSAT scores, so you'll know why a negative score was given even if your customer doesn't leave a comment.

CSAT analytics and insights using AI automation

"It's easy to setup and the insights are accurate. Every team has started using customer conversation insights!"

Director of Customer Service, +$50m revenue fast-growth company

Schuh LogoNX LogoNew Look LogoBA LogoNestle LogoNestle LogoNestle Logo
An image showing AI ticket tagging and automated support ticket tagging

Bring multiple data sources together to understand CSAT

We'll quantify the topic and sentiment of every piece of your qualitative feedback in seconds. For those CSAT scores without an explanation, you'll see the support ticket topic and additional CRM context.

Have more actionable information at your fingertips than ever.

About our tech

Built to save you time

Customer insights single source of truth platform

Improve customer satisfaction scores at the root

SentiSum's machine learning-based analytics surfaces granular insight, whatever the scale.

You'll suddenly have access to quantitative topics and their sentiment, in enough detail to uncover what's responsible and work on a fix.

Run a more simple, complete QA

It's hard to coach your agents when 70% of CSAT survey results have no explanation attached to them.

With SentiSum, you'll have the full context behind every survey, so you can spend less time on analysis and more time coaching your team.

Use CSAT for quality assurance (QA)
A daily email full of customer insights

Save significant analysis time and reporting time

SentiSum gives you a real understanding of customer satisfaction, without the effort.

Simply login to SentiSum to have a real-time understanding of CSAT scores and customer sentiment.

Make beautiful reports in seconds.

All your channels under one roof

SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.

Explore integrations

What you can do with SentiSum

Automated tagging engine

Extract granular, actionable insight from customer conversations.

Learn more

Auto-prioritisation and triage

Route and prioritise tickets based on their topic and sentiment.

Learn more

Survey data analysis

Understand the topic and sentiment of 100% of CSAT & NPS surveys.

Learn more

Monitor reviews & social comments

Automatically turn angry reviews or social comments into tickets.

Learn more

Must-reads

ai buying guide cover
SOFTWARE

You must test an AI-analytics tool on your own data.

Read more
Impact of AI tagging Image
IMPACT

How to use ticket tags across your organisation.

Read more
Machine learning ticket tagging
TECHNOLOGY

Machine learning vs. Keyword tagging

Read more
“In less than 5 minutes, we are now able to understand the drivers of over 100k tickets”

Catherine Onions

Head of Customer Service

See it in action