With our CSAT solution, you'll have a complete picture of the drivers of customer dissatisfaction. Know the context, topics and sentiment of 100% of CSAT results without any manual work.
"I can now easily show the rest of the company what's driving customer contact and together we can drive positive change. It's exciting."
Director of Customer Service, +$50m revenue fast-growth company
We'll quantify the topic and sentiment of every piece of your qualitative feedback in seconds. For those CSAT scores without an explanation, you'll see the support ticket topic and additional CRM context.
Have more actionable information at your fingertips than ever.
SentiSum's machine learning-based analytics surfaces granular insight, whatever the scale.
You'll suddenly have access to quantitative topics and their sentiment, in enough detail to uncover what's responsible and work on a fix.
It's hard to coach your agents when 70% of CSAT survey results have no explanation attached to them.
With SentiSum, you'll have the full context behind every survey, so you can spend less time on analysis and more time coaching your team.
SentiSum gives you a real understanding of customer satisfaction, without the effort.
Simply login to SentiSum to have a real-time understanding of CSAT scores and customer sentiment.
Make beautiful reports in seconds.
SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.
Automate your support ticket tagging and report actionable insight with ease.
Automated, granular CSAT analytics—even when no explanation is provided.
Whether the topic is urgent or the customer sounds angry, respond faster to important tickets.
Assign a particular agent or team depending on the topic of conversation.
Automatically turn angry reviews or social media comments into tickets to be handled.
Suggest the right response for the ticket, so agents can respond quickly and efficiently.
“The biggest impact on our customer-company relationship has been a much clearer impact "to do" list for teams in their efforts to reduce customer friction."
Director of CX & eCommerce