Give your customer support platform superpowers

Automated ticket tagging, routing, and insights reporting to help your CX 🚀

Trusted by the customer service leaders of the world's most data-driven companies

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Root cause analysis on SentiSum

Get to the root cause of negative sentiments

Understand what your customers are feeling and why they're feeling the way they are.

With the volume and sentiment of every channel in one place, you can deep-dive in seconds.

Understand what's driving your CSAT, NPS


Uncover granular topics and sentiments from survey comments data.

Understand the underlying drivers behind 100% of your CSAT, NPS surveys.

Improve CSAT, NPS scores
Route tickets on SentiSum

Route tickets in real-time to the right team

Auto-triage support queries to the right team or individual in real-time.

Your overall average handle time and first response time will reduce significantly.

How it works

SentiSum is built using machine-learning based NLP. It's designed to understand and tag customer contacts in a way that's:

1/ Accurate: It tags based on meaning, not keywords.

2/ Granular: Tags get to the root cause of the topic.

3/ Real-time: Everything happens in milliseconds.

You can trust SentiSum tags to underpin strategic change across your business.

P.s. We cover 100s of languages and channels (even voice.)

What it looks like to use machine learning tagging in your customer support system
Photo of Catherine Onions, British Airways
Catherine Onions
Head of Customer Service
British Airways

"In less than 5 minutes, we are now able to understand the drivers of our advocacy from over 100k reviews."

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Joe Quinlivan
Head of Customer Care
Gousto

"SentiSum is easy to set up and the insights are accurate. Every team has started using customer conversation insights!"

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Løkke Engraf
Head of Consumer Services
Lakrids By Bülow

"SentiSum helps us eliminate manual work of our support team while getting accurate qualitative insights on our bigger issues."

Try SentiSum today

Democratize voice of the customer insights across your company

Free 30-Day Trial

✓Automated
✓Accurate
✓Customised