"At an overarching brand level, SentiSum allows us to set targets and monitor success measures on the key pillars that underpin our ambition.
We can identify the drivers behind our NPS scores. In less than 5 minutes, we are now able to understand the drivers of our advocacy from over 100k reviews"
- Head of Customer Service & Quality, British Airways Holidays
Make sense of fragmented and complex customer journeys by automatically segmenting and analysing customer conversations at every touch point - uncover customer sentiment and enable data-informed strategies.