SentiSum's AI analytics engine categorises support conversations with unparalleled accuracy and granularity.
Tackle customer friction with easy access to real-time trends & insights across every customer contact channel—even voice.
"No more tagging, just root cause insights on-demand. Every team has started using support insights!"
Director of Customer Service, +$50m revenue fast-growth company
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SentiSum is built using machine-learning based NLP. It's designed to understand and tag customer contacts in a way that's:
1/ Accurate: It tags based on meaning, not keywords.
2/ Granular: Tags get to the root cause of the topic.
3/ Real-time: Everything happens in milliseconds.
You can trust SentiSum tags to underpin strategic change across your business.
P.s. We cover 100s of languages and channels (even voice.)
SentiSum makes your ticket tags accurate and granular, and then turns those tags into easy-to-access insight.
You'll be able to back new projects using quantitative data, and be confident they'll have a big impact on customers.
Auto-triage support queries to the right team or individual in real-time. Your overall average handle time and first response time will reduce significantly.
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Have your customer queries automatically prioritised based on urgency, risk and sentiment.
Some tickets have higher importance, we'll help you reduce first response times to them.
SentiSum automatically turns every negative customer review and social media comment into a support ticket.
You'll be able to run damage control quickly to maintain your positive brand and catch customers before they churn.
SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.
“We can now proactively identify negative feedback, respond to it, and fix issues.”
Jack Ames
Contact Centre Manager
