Get to the root cause of customer friction
that provides real-time insight on every support ticket, review and survey. We're your shortcut to happy customers.
"We've saved hours of manual sorting of free customer text while simultaneously achieving an objectivity which eluded us."
Sean Mckee, Director at Schuh
We'll work with you to train an AI which then improves itself all the time.
With our Zendesk integration, we can uncover insights on all channels, in real-time.
You'll see root cause analysis, anomaly alerts and proactive, closed loop feedback
Insights from every customer feedback channel in enough detail that you can deep dive the causes of customer friction. Give every team a login.
Report actionable, unbiased insight to the rest of your company. Make them listen with data evidence.
Our dashboard is accessible to everyone. When teams across the company are fed insight every day, real change can happen.
"SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales."
Sean Mckee
Director of Ecommerce & Customer experience
"SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay."
"SentiSum took away manual collation of data for why customers contact us. It has helped us drive change without manually having to collate information or feedback on why something needs to improve."
Quick integration across these platforms and more
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