“SentiSum helps us identify problems that previously went unnoticed and would have continued to cause issues for our customers.”
Jack, Contact Center Manager
SentiSum's customer service analytics turns conversations into insight. Our AI automatically tags support tickets with unparalleled granularity, accuracy and timeliness.
Trusted by global companies
AI uncovers detailed insights that make it easy to do root cause analysis.
AI understand tickets in real-time so you can identify day-to-day anomalies.
AI is automated so you always have up-to-date customer insights.
We'll build you a customised tag taxonomy that's specific to your data. That makes our insights uniquely accurate and granular.
Hierarchical ticket tagging
Our AI tags tickets at multiple levels. From generic, when you want a high level overview, down to the fundamental problem.
Contextual ticket tagging
When checking in on our platform, you'll be able to see additional context around a problem, like location of the issue.
Everything complicated is done by us. Our platform is built to be easy to understand by anyone. All you need to do is log in.
SentiSum flags anomalies in your tickets. So if an issue is suddenly affecting your customers, you'll know and can take preventive action.
We build you a unique algorithm that is quality assured. It's continuously improved over time by supervised machine learning.
Our analytics are refreshed as frequently as you like. You can know new contact drivers instantly.
We provide real-time analytics on any contact channel. Voice, email, and live chat included.
"We're buyer centric. Every customer can undertake a free trial first and you're never tied in to a long-term contract."