Get to the root cause of customer friction
Feel like you've got 1,000 data analysts at your beck and call. Uncover the topics and sentiment of every support ticket, review and survey in minutes.
"Now I get to quickly 'take the temperature' of significant numbers of customers as I review trade. I better understand patterns over time which will lead the team to taking action on customer friction."
Sean Mckee, Director at Schuh
Your situation is unique. Our team will work closely with yours to find topics to track.
With a Zendesk and other integrations, we can uncover insights on all channels.
Depending on your needs, we can analyse all your data every few minutes.
Automated insights that drive customer-centric change
Drive change with customer insights your company can trust to be granular, accurate and timely.
We've built our dashboard to be simple, so there's no complicated bits. And we've made sharing tools to quickly distribute fresh insight.
SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay.
Catherine, Head of Customer Service, British Airways
SentiSum took away manual collation of data for why customers contact us. The data helps us drive change without again manually having to collate information or feedback on why something needs to improve.
James, Head of Customer Service, eCommerce Tyre Company