AI platform

to win customers

for LIFE

Grow sales and retention with the AI platform that analyses every customer conversation.

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customer-sentiment
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Want to grow sales and reduce churn?

How it works?

Customers leave clues about their views and feelings spread throughout every interaction they have with your brand.

SentiSum's AI platform aggregates and analyses all the customer conversations uncovering key insights.

 

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Conversion Intelligence

Understand why certain conversations lead to sales and other don’t.

Sales Opportunities 

Discover new sales opportunities by leveraging pain points of target customers and competitors.

Customer Sentiment

Understand customer frustrations to proactively tackle issues causing churn.

 Vendor Performance

Identify vendors and suppliers causing negative customer sentiment. 

 

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Let data lead the way

Leading-edge AI

Real ROI

Our neural network powered AI platform is designed to help you make sense of customer sentiment ten times faster than any other enterprise platform at a fraction of the price. 

Customizable Insights

Make it your own

Your data is unique, so your insights should be too. With the option to create your own AI models and custom charts, you can make every insight your own. 

Competitor Analysis

Stay ahead

As customer experience becomes a vital differentiator for purchase decisions, benchmark how customers talk about your brand vs. your competitors.

Customer Journey Sentiment
Customer Journey Sentiment

Make sense of fragmented and complex customer journeys by automatically segmenting and analyzing customer conversations at every touch - uncover customer sentiment and enable data-informed strategies.

Be the company your customers want you to be

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Everything you need to improve CX

Multichannel

Insights from every chat, social post, review, NPS, CSAT survey or voice call.

API Access

Import the insights into your own reporting platform using our simple REST APIs.

Zero Integration

No integration required for public review channels like Trustpilot, Google, Reevoo, Feefo etc.

MI Reports

Beautiful and insightful reports for all the management reporting .

Industry Benchmarking

Select the public channels for your competitors to track against CX benchmarks.

Enterprise Grade

Highly scalable and secure platform to comply with enterprise standards.

The road to CX excellence starts here

Capitalize on the advancements in AI, to gain access to a whole new world of possibilities.SentiSum's AI platform understands every aspect of CX improvement cycle. 

Whether it’s through automatic analysis of every customer conversation to identify and prioritize real customer issues, monitoring every change or benchmarking against the competition, SentiSum stands to be a powerful tool the customer experience professional can integrate into their workflow.

AI for CX
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