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Get to the root cause of customer pain

Our AI is like having 1,000 analysts sift through your customer feedback data. You can now turn qualitative data into actionable insights, without the sweat. Live chat. Email. NPS. Reviews. They now feed improvement across the company, daily.

✓ Save hours of time
✓ Reduce CPO
✓ Improve sentiment
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Ask about our free 28 day trial.

"We now have a clearer impact 'to do' list for the Web Optimisation team in their efforts to reduce customer friction." —Sean M, ex-Head of eCommerce and CX

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Granular level insights from support conversations
Customers using SentiSum's conversational analytics platform
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Customer analytics software

that uncovers granular insights and reports them widely

Analyse every source of customer data to reduce complaints, drive retention and foster cross-functional collaboration. Our Zendesk integration means that we can deal with any channel that you've got connected.

Conversation analytics technology
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Reduce Leading Causes of Complaints

Customer insights in enough detail to take action

SentiSum uses machine learning to achieve in minutes what manual analytics achieves in weeks. This means you'll finally have a comprehensive, objective understanding of your customer, fast enough that you can proactively reduce the causes of customer complaints.

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Improve Company Collaboration

Share insights that transform your company

Put specific, actionable insights in the hands of the right team. Our daily insight email helps you counter data silos and encourage cross-functional change.

Actionable insights
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Tackle Customer Churn

Link data sets and predict customer churn

SentiSum's machine learning understands what topic of support conversation drive customer churn. Linking churn data to customer feedback allows you to proactively reduce the pain points losing you customers.

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Turn customer support into the centre of business growth

Granular insights uncovered from any feedback channel

Real time topic tagging from every customer contact channel in one place. Whether it's support, Facebook, NPS or reviews.

Delivered to you where you need them to be

Web dashboard, daily email, and anomaly alerts—fresh customer insights are delivered where you'll see them.

Empowering every team with call centre insights

Whether it’s Customer Experience, Operations, or Product, data insights can be pushed to everyone, every day

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Don't just take our word for it

"SentiSum helps us to identify process improvements. We've identified issues that previously could have gone unnoticed and would have continued to cause issues for our customers."

Jack, Head of Customer Experience

Chat analytics software
Customer analytics software

SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay.

Catherine, Head of Customer Service, British Airways

SentiSum conversation intelligence
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Bring every team together to reduce customer complaints
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