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Reduce support tickets, as a company
"We now have a clearer impact 'to do' list for the Web Optimisation team in their efforts to reduce customer friction." —Sean M., Head of Ecommerce and CX
SentiSum uses machine learning to achieve in minutes what manual analytics achieves in weeks. Automated topic tagging, anomaly detection, and multichannel granular insights are available with greater objectivity and speed than ever.
Truly customer-centric change is achieved by putting actionable insights in the hands of the right team. Counter data silos and encourage cross-functional change by adding anyone to the daily insight email.
SentiSum's machine learning understands what topic of support conversation drive customer churn. Linking churn data to customer feedback allows you to proactively reduce the CX pain points losing you customers.
Real time topic tagging from every customer contact channel in one place.
Web dashboard, daily email, and anomaly alerts—conversation analysis is delivered where you'll see them.
Whether it’s Customer Experience, Operations, or Product, data insights are pushed to everyone.
"We now use SentiSum to identify improvements we need to make in our process. Whilst the obvious ones have always been there, SentiSum helps us identify issues that previously could have gone unnoticed and would have continued to cause issues for our customers."
—Sarah J., Head of Customer Experience
"[SentiSum] allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay.”
—Catherine O., Head of Customer Service, British Airways
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