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Get to the root cause of customer friction

Feel like you've got 1,000 data analysts at your beck and call. Uncover the topics and sentiment of every support ticket, review and survey in minutes.

✓ Real-time & scalable
✓ Customised AI model

"Now I get to quickly 'take the temperature' of significant numbers of customers as I review trade. I better understand patterns over time which will lead the team to taking action on customer friction."
Sean Mckee, Director at Schuh

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Granular level insights from support conversations
Customers using SentiSum's conversational analytics platform

How it works

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We build you a customised AI

Your situation is unique. Our team will work closely with yours to find topics to track.

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Our AI continuously analyses your channels

With a Zendesk and other integrations, we can uncover insights on all channels.

Deliver insights to product

You get a real-time view of your customer

Depending on your needs, we can analyse all your data every few minutes.

Automated insights that drive customer-centric change

Comprehensive, timely and actionable. Our platform does sentiment analysis & topic tagging across all customer feedback data.

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Easy and unified, not difficult and spread

One place for every channel

Insights from every channel in enough detail that you can deep dive the causes of customer friction.

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Real-time and complete, not ad-hoc and sampled

Uncover insight you'd confidently report

Drive change with customer insights your company can trust to be granular, accurate and timely.

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Actionable insights
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Simple and shared, not complex and siloed

Share insight that any team can understand

We've built our dashboard to be simple, so there's no complicated bits. And we've made sharing tools to quickly distribute fresh insight.

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Don't just take our word for it
Customer analytics software

SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay.


Catherine, Head of Customer Service, British Airways


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Chat analytics software

SentiSum took away manual collation of data for why customers contact us. The data helps us drive change without again manually having to collate information or feedback on why something needs to improve.


James, Head of Customer Service, eCommerce Tyre Company


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Integrations

Quick integration across these platforms and more

Sentiment Analysis ZendeskSentiment Analysis TrustpilotIntercom Sentiment AnalysisSentiment Analysis SalesforceSentiment Analysis FreshdeskSentiment Analysis NPSSentiment Analysis GmailSentiment Analysis Whatsapp
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Podcasts

Episode 2

Augie Ray, Vice President Analyst of CX, Gartner

Episode 3

Karolina Zielenow, Head of Customer Support, MoonPay, Revolut

Episode 4

Alice Godfrey, Founder, Bloomic, Ex-Zava

Episode 5

Megan Bowen, Chief Customer Officer, Refine Labs (ex-GrubHub, Managed by Q)

Episode 6

Nicholas Zeisler, Founder, Zeisler Consulting, ex-Director of CX at HP, Hewlett Packard

Episode 7

Annette Franz, Chair of CXPA, CEO at CX Journey, ex-Fidelity Investments

Episode 8

Edward Deason, Head of Customer Sevice, Pret A Manger

Episode 9

Jeanne Bliss, Founder, Customer Bliss, ex-Microsoft leader of worldwide CX & Customer Loyalty

Episode 10

Graham Johnston, Head of Omnichannel, Three
SentiSum conversation intelligence
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Powerful customer analytics software

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