SentiSum is a fast-to-implement AI for support teams. We turn conversations into granular insight by automating and optimizing the ticket tagging process.
“SentiSum helps us identify problems that previously went unnoticed and would have continued to cause issues for our customers.”
Director of Customer Service, +$75m revenue eCommerce company
Prevent causes of tickets
AI uncovers detailed insights that make it easy to do root cause analysis.
Tackle issues as they happen
AI understands tickets in real-time so you can identify day-to-day anomalies.
Reduce contacts per order
AI is automated so you always have up-to-date customer insights.
Most of our customers were already tagging support tickets before they started using SentiSum.
We've seen that most tagging systems either still take a lot of manual work to get right or the insights can't be trusted to back up business decisions. Agents will always struggle to tag tickets accurately and consistently, and built-in tagging systems usually only apply generic tags based on keywords.
We'll build you a customised tag taxonomy that's specific to your data. That makes our insights uniquely accurate and granular.
Hierarchical ticket tagging
Our AI tags tickets at multiple levels. From generic, when you want a high level overview, down to the fundamental problem.
Contextual ticket tagging
When checking in on our platform, you'll be able to see additional context around a problem, like location of the issue.
Everything complicated is done by us. Our platform is built to be easy to understand by anyone. All you need to do is log in.
SentiSum flags anomalies in your tickets. So if an issue is suddenly affecting your customers, you'll know and can take preventive action.
We build you a unique algorithm that is quality assured. It's continuously improved over time by supervised machine learning.
Our analytics are refreshed as frequently as you like. You can know new contact drivers instantly.
We provide real-time analytics on any contact channel. Voice, email, and live chat included.
"Our customers come first. We do all the manual work behind tag taxonomy creation and maintenance, and we'll never tie you in to a long-term contract."