Get to the root cause of customer pain
Our AI is like having 1,000 analysts sift through your customer feedback data. You can now turn qualitative data into actionable insights, without the sweat. Live chat. Email. NPS. Reviews. They now feed improvement across the company, daily.
"We now have a clearer impact 'to do' list for the Web Optimisation team in their efforts to reduce customer friction." —Sean M, ex-Head of eCommerce and CX
Analyse every source of customer data to reduce complaints, drive retention and foster cross-functional collaboration. Our Zendesk integration means that we can deal with any channel that you've got connected.
SentiSum uses machine learning to achieve in minutes what manual analytics achieves in weeks. This means you'll finally have a comprehensive, objective understanding of your customer, fast enough that you can proactively reduce the causes of customer complaints.
Put specific, actionable insights in the hands of the right team. Our daily insight email helps you counter data silos and encourage cross-functional change.
Real time topic tagging from every customer contact channel in one place. Whether it's support, Facebook, NPS or reviews.
Web dashboard, daily email, and anomaly alerts—fresh customer insights are delivered where you'll see them.
Whether it’s Customer Experience, Operations, or Product, data insights can be pushed to everyone, every day
"SentiSum helps us to identify process improvements. We've identified issues that previously could have gone unnoticed and would have continued to cause issues for our customers."
Jack, Head of Customer Experience
SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay.
Catherine, Head of Customer Service, British Airways