Get to the root cause of customer friction

SentiSum is a customer analytics platform

that provides real-time insight on every support ticket, review and survey. We're your shortcut to happy customers.

✓ Cross-Functional Access

"We've saved hours of manual sorting of free customer text while simultaneously achieving an objectivity which eluded us."
Sean Mckee, Director at Schuh

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Granular level insights from support conversations
Customers using SentiSum's conversational analytics platform

How it works

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We build you a customised AI

We'll work with you to train an AI which then improves itself all the time.

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Our AI continuously analyses your channels

With our Zendesk integration, we can uncover insights on all channels, in real-time.

Deliver insights to product

You get real-time analytics

You'll see root cause analysis, anomaly alerts and proactive, closed loop feedback

We make customer insights that are actionable

Our AI unearths multi-level topic & sentiment across all customer tickets, surveys and reviews. With this data, you can tackle customer pain points, triage tickets and proactively reach out when a customer has a bad experience. And, it's zero maintenance for your team.

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Easy and unified, not difficult and spread

One place for every channel

Insights from every customer feedback channel in enough detail that you can deep dive the causes of customer friction. Give every team a login.

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Real-time and complete, not ad-hoc and sampled

Confidently report customer insights

Report actionable, unbiased insight to the rest of your company. Make them listen with data evidence.

SentiSum insights
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Simple and shared, not complex and siloed

Get the message out

Our dashboard is accessible to everyone. When teams across the company are fed insight every day, real change can happen.

Trusted by industry-leading organisations

"SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales."

Sean Mckee

Director of Ecommerce & Customer experience

Customer analytics software

"SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay."

Catherine Onions

Head of Customer Service, British Airways

Chat analytics software

"SentiSum took away manual collation of data for why customers contact us. It has helped us drive change without manually having to collate information or feedback on why something needs to improve."

James Jones

Head of Customer Service, large eCommerce retailer


Quick integration across these platforms and more

Sentiment Analysis ZendeskSentiment Analysis TrustpilotIntercom Sentiment AnalysisSentiment Analysis SalesforceSentiment Analysis FreshdeskSentiment Analysis NPSSentiment Analysis GmailSentiment Analysis Whatsapp
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Episode 2

Augie Ray, Vice President Analyst of CX, Gartner

Episode 3

Karolina Zielenow, Head of Customer Support, MoonPay, Revolut

Episode 4

Alice Godfrey, Founder, Bloomic, Ex-Zava

Episode 5

Megan Bowen, Chief Customer Officer, Refine Labs (ex-GrubHub, Managed by Q)

Episode 6

Nicholas Zeisler, Founder, Zeisler Consulting, ex-Director of CX at HP, Hewlett Packard

Episode 7

Annette Franz, Chair of CXPA, CEO at CX Journey, ex-Fidelity Investments

Episode 8

Edward Deason, Head of Customer Sevice, Pret A Manger

Episode 9

Jeanne Bliss, Founder, Customer Bliss, ex-Microsoft leader of worldwide CX & Customer Loyalty

Episode 10

Graham Johnston, Head of Omnichannel, Three
SentiSum conversation intelligence

Push your customer into focus

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