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SentiSum's advanced AI turns every customer feedback into clear, easy-to-use insights. We scan, analyze, and alert you to issues instantly, so you can keep customers happy and build a stronger brand.
In a world where customer expectations evolve rapidly, many brands constantly play catch-up. By the time traditional feedback mechanisms deliver insights, the damage is done—opportunities are missed, costs are incurred, customers have churned, and the brand’s reputation suffers.
With SentiSum, you’re not just analysing and fixing yesterday’s mistakes—you’re proactively creating a better customer experience today, setting up your brand for success tomorrow.
Stay Ahead: SentiSum scans every customer conversation in real-time to uncover what’s happening right now, so you’re never in the dark.
Beat the Unexpected: Our advanced AI doesn’t just watch—it alerts you to unexpected issues, like a product glitch or a service disruption, before they escalate and impact your brand.
In today’s complex multi-channel world, customer experiences and feedback are spread across brand reviews, social media, surveys, store feedback, support tickets, chatbots, calls, and app reviews. Without a unified view, it’s impossible to understand and improve the customer journey truly.
SentiSum connects the dots across all these touchpoints, integrating feedback into a single, clear view. By uniting every channel and every team, we help you see the complete picture so you can work together to elevate the customer experience.
Unified Insights: SentiSum consolidates feedback from every channel, giving you a complete view of the customer journey.
Collaborative Power: Our platform breaks down silos, enabling your teams to work together seamlessly and make timely decisions.
Today, enterprises are littered with software and tools that take too long to implement, have a high operating cost to keep running, and, most importantly, struggle with internal user adoption.
At SentiSum, we believe insights should be easy to access and act on, without the hassle of complex systems. Our platform is designed with simplicity in mind, ensuring that every team member can quickly tap into valuable customer insights, driving immediate action.
Quick Setup, High Adoption: Deploy a custom AI model in two weeks with seamless integration and over 90% user adoption across your organization.
Expert Support: Our dedicated analysts help you maximize SentiSum’s value and truly democratise insights across your company.
We're proud to be working with these incredible companies, empowering them with actionable insights from their support channels
"SentiSum is easy to set up and the insights are accurate. Every team has started using customer conversation insights!"
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Joe Quinlivan
Head of Customer Care
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“With SentiSum you go in, you open it up, and you see the stories being told to you. You see an increase in a particular topic and immediately understand why."
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Nick Moreton
Director of customer support
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"We're very impressed by the technology itself, but even more so by the relentless effort the team puts in to support our specific use case."
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Johannes Ganter
Head of CRM & Digital
Turn every customer feedback into clear, easy-to-use insights.
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