Leave your tagging and reporting to our AI

A simple and intuitive platform for support and product teams to access unfiltered customer trends and sentiments.

Say bye-bye to inconsistent tags, high-level reports, and reactive CX.

Understand customer sentiment

Triage tickets in real-time

Uncover CSAT and NPS drivers

"You get the benefit of using the product's AI to review the tickets however you also have the option to dive deeper into specific drivers/topics."

Hotjar

"With SentiSum you go in, you open it up, and you see the stories being told to you. You see an increase in a particular topic and immediately understand why."

Nick Moreton
Director of Customer support

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Gousto

"SentiSum is easy to set up and the insights are accurate. Every team has started using customer conversation insights!"

Photo of Joe Quinlivan, Gousto

Joe Quinlivan
‍Head of Customer Care

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"We're very impressed by the technology itself, but even more so by the relentless effort the team puts in to support our specific use case."

Johannes Ganter
‍Head of CRM & Digital

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How it works

SentiSum uses a powerful NLP engine to consistently tag and categorise your customer service conversations that's:

Accurate

ML-based tagging focused on meaning, not keywords

Granular

Tags get to the root of the topic and uncover underlying patterns

Intelligent

Quickly understands specific sentiments of qualitative text

Real-time

Trusted to trigger tag-based automation in milliseconds

Connected

Supports all channels, 100's of languages, & 1000's of platforms

Accessible

Simple, easy-to-use dashboard available to all teams

Explore Technology

Hopin

accenture

Gousto

Hotjar

schuh

Nestle

Try SentiSum today

Democratise voice of the customer insights across your company

Free 2-weeks trial

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✓Automated

✓Accurate

✓Customised