Trusted by the customer service leaders of the world's most data-driven companies

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How it works

SentiSum uses a powerful NLP engine to consistently tag and categorise your support conversations that's:

Accurate
ML-based tagging focused on meaning, not keywords
Granular
Tags get to the root of the topic and uncover underlying patterns
Intelligent
Quickly understands specific sentiments of qualitative text
Real-time
Trusted to trigger tag-based automation in milliseconds
Connected
Supports all channels, 100's of languages, & 1000's of platforms
Accessible
Simple, easy-to-use dashboard available to all teams
british airways
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Catherine Onions
Head of Customer Service

"With SentiSum, in less than 5 minutes, we are now able to understand the drivers of our advocacy from over 100k reviews."

Gousto
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Joe Quinlivan
Head of Customer Care

"SentiSum is easy to set up and the insights are accurate. Every team has started using customer conversation insights!"

Johannes Ganter
Head of CRM & Digital

"We're very impressed by the technology itself, but even more so by the relentless effort the team puts in to support our specific use case."

Try SentiSum today

Democratise voice of the customer insights across your company

Free 2-weeks trial

✓Automated
✓Accurate
✓Customised