Say goodbye to inaccurate, high-level ticket tags

SentiSum's AI analytics engine categorises support conversations with unparalleled accuracy and granularity.

Tackle customer friction with easy access to real-time trends & insights across every customer contact channel—even voice.

Global languages
Trigger automations
CSAT analytics
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"No more tagging, just root cause insights on-demand. Every team has started using support insights!"

Director of Customer Service, +$50m revenue fast-growth company

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What it looks like to use machine learning tagging in your customer support system

How it works

SentiSum is built using machine-learning based NLP. It's designed to understand and tag customer contacts in a way that's:

1/ Accurate: It tags based on meaning, not keywords.

2/ Granular: Tags get to the root cause of the topic.

3/ Real-time: Everything happens in milliseconds.

You can trust SentiSum tags to underpin strategic change across your business.

P.s. We cover 100s of languages and channels (even voice.)

About our tech

What you can do with SentiSum

Automated tagging engine

Extract granular, actionable insight from customer conversations.

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Auto-prioritisation and triage

Route and prioritise tickets based on their topic and sentiment.

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Survey & review insights

Understand the topic and sentiment of 100% of CSAT & NPS surveys.

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Monitor reviews & social comments

Automatically turn angry reviews or social comments into tickets.

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SentiSum daily digest CX reporting in your inbox

Automate tagging and simplify contact reporting

SentiSum makes your ticket tags accurate and granular, and then turns those tags into easy-to-access insight.

You'll be able to back new projects using quantitative data, and be confident they'll have a big impact on customers.

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Route tickets in real-time to the right team or individual

Auto-triage support queries to the right team or individual in real-time. Your overall average handle time and first response time will reduce significantly.

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SentiSums auto-routing
Auto-ticket prioritisation example in customer service

Prioritise support requests automatically

Have your customer queries automatically prioritised based on urgency, risk and sentiment.

Some tickets have higher importance, we'll help you reduce first response times to them.

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Tackle 100% of negative reviews & comments

SentiSum automatically turns every negative customer review and social media comment into a support ticket.

You'll be able to run damage control quickly to maintain your positive brand and catch customers before they churn.

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Auto-create a ticket from negative reviews

All your channels under one roof

SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.

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“We can now proactively identify negative feedback, respond to it, and fix issues.”

Jack Ames

Contact Centre Manager

See it in action