Give your customer service platform superpowers

Automated ticket tagging, routing, and insights reporting to help your CX 🚀

Uncover CSAT and NPS drivers

Understand customer sentiment

Triage tickets in real-time

Trusted by the customer service leaders of the world's most data-driven companies

Hopin

accenture

Gousto

Hotjar

schuh

Nestle

How it works

SentiSum uses a powerful NLP engine to consistently tag and categorise your customer service conversations that's:

Accurate

ML-based tagging focused on meaning, not keywords

Granular

Tags get to the root of the topic and uncover underlying patterns

Intelligent

Quickly understands specific sentiments of qualitative text

Real-time

Trusted to trigger tag-based automation in milliseconds

Connected

Supports all channels, 100's of languages, & 1000's of platforms

Accessible

Simple, easy-to-use dashboard available to all teams

Explore Technology

british airways

Photo of Catherine Onions, British Airways

Catherine Onions

Head of Customer Service

"With SentiSum, in less than 5 minutes, we are now able to understand the drivers of our advocacy from over 100k reviews."

Gousto

Photo of Joe Quinlivan, Gousto

Joe Quinlivan

Head of Customer Care

"SentiSum is easy to set up and the insights are accurate. Every team has started using customer conversation insights!"

Johannes Ganter

Head of CRM & Digital

"We're very impressed by the technology itself, but even more so by the relentless effort the team puts in to support our specific use case."

Try SentiSum today

Democratise voice of the customer insights across your company

Free 2-weeks trial

Start Free Trial Book a Demo

✓Automated

✓Accurate

✓Customised