Community Mission

We believe that customer support is the heart of any business. Your customers hold a goldmine of insights about your business, and the key to your growth.
Our mission is to create a community of customer focused professionals from any and all industries to share the wealth of knowledge we all bring with one another.

Meet our Community Manager

Bryony Mulkern - Community Manager
Bryony Mulkern
With a background as a customer service agent, I absolutely love hearing about all of the fantastic things people are learning from their customers on a daily basis. 
Whether you’re all about creating a good agent culture or you want to reminisce about the craziest things you’ve seen in your career, reach out to me on LinkedIn for a chat!

Support Insights Podcast

A new episode with a guest who is passionate about the world of customer service and experience every other week.
We talk about all things customer centric from data analysis to call centre culture to share learnings, experiences and opinions.
Episode 53
Proactive customer support through community building at Drift

Interview with Ben Gardner, VP of Customer Support at Drift

Episode 52
Reducing reply times by over 90% at Deliverr

Interview with Justin Rezende, Head of Support at Shopify Logistics

Episode 51
Turning Customer Support into a value centre

Interview with Thibaut Martin, CX Expert, ex-Head of CX at Otrium

All Episodes
Support Insights Community
Join a community of 2200+ customer-focused professionals and receive bi-weekly articles, podcasts, webinars, and more!
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