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Compliance
Sentisum complies with GDPR. We execute a Data Processing Agreement if your organization or use case requires it.
Our platform has been evaluated by a third-party security auditor and is SOC 2 Type 2 compliant.
External auditing
Our platform undergoes annual third-party penetration testing, which identifies security weaknesses before they can be exploited by malicious actors.
Customer requirements
At Sentisum, we are fully equipped and experienced with helping our customers meet their regulatory, industry and contractual requirements.
To learn more, write to us here : contact@sentisum.com
Frequently asked questions
We prioritize the security of your data and have implemented robust measures to safeguard it. This includes encryption protocols, access controls, and regular security audits.
We retain your data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required/requested.
In the event of a data breach, we have incident response plans in place to mitigate the impact and notify affected individuals as required by applicable laws and regulations.
You can update or correct your data by contacting our support team at support@sentisum.com. We will promptly assist you in making the necessary changes.
Yes, our employees undergo regular training on data security best practices to ensure the confidentiality and integrity of your data.
Yes, we will delete your content (such as tickets, model predictions) when you submit to support@sentisum.com. A data deletion request can take up to 30 days to process once it has been received.
All data transmitted between your systems and SentiSum is encrypted using industry-standard protocols such as TLS (Transport Layer Security). Additionally, data at rest is encrypted using advanced encryption standards to safeguard against unauthorized access.
Yes, SentiSum undergoes annual third-party penetration testing to identify and address potential security vulnerabilities. These assessments help us maintain a robust security posture and ensure the ongoing protection of your data.
SentiSum maintains regular data backups and has a comprehensive disaster recovery plan to ensure data availability and integrity in case of unforeseen events. Our systems are designed to quickly restore services with minimal disruption to our clients.
We are committed to protecting people’s privacy.
Our goal is to build helpful AI models
We want our AI models to learn about the world—not private individuals. We use training information to help our AI models, learn about language and how to understand and respond to it.
We work to:
- Reduce the amount personal information in our training datasets
- Train models to reject requests for personal information of private individuals
- Minimize the possibility that our models might generate responses that include the personal information of private individuals
Ways to manage data
One of the most useful features of AI models is that they can improve over time. We continuously improve our models through research breakthroughs and exposure to real-world problems and data.
More information
For more information on how we use and protect personal information, please read our data usage policy and privacy policy doc here.