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Customer feedback software that brings all your channels together

SentiSum uses AI to automatically tag every piece of qualitative customer data. In minutes, you'll know the topic and sentiment of every piece of customer feedback in one place.

Customer support ticket analytics and insights using AI automation

"I can now easily show the rest of the company what's driving customer contact and together we can drive positive change. It's exciting."

Director of Customer Service, +$50m revenue fast-growth company

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Support ticket prioritisation

How it works

SentiSum's core technology is a machine-learning based NLP engine.

It's designed to uncover ticket tag insights that are:

1/ Accurate: It tags based on meaning, not keywords.

2/ Granular: It applies topics at a root cause level.

3/ Up-to-date: It surfaces new and trending issues.

You can trust them to underpin strategic change across your business.

P.s. We cover almost every language and contact channel (even voice).

Real-time topic and sentiment analysis

A daily email full of customer insights

Review & survey sentiment analytics

Customer reviews and surveys provide useful insight into customer friction points and churn drivers.

With SentiSum, you have unprecedented access to the topics held within the collected data. You'll understand the topics and sentiment of customer feedback at scale.

It becomes simple to identify areas for CX improvement and drive positive business outcomes based on feedback insights.

Turn reviews and negative comments into support tickets

Our sentiment analytics engine continuously analyses your review sites and social channels, and identifies negative feedback in real-time. You can respond quickly and prevent damaging brand events.

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A daily email full of customer insights

Leverage feedback for granular insights

Our AI engine understands each contact channel, survey and review at a granular level.

We make it easy to access and report customer insight so you can build a customer-centric culture, tackle churn and boost revenue.

All your channels under one roof

SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.

What IS SENTISUM'S IMPACT?

Making the case

SOFTWARE

What to look for in an AI for CX analytics tool

Read here
IMPACT

How AI tagging has cross-functional impact

Read here
TECHNOLOGY

Why ML-based tagging is better than keyword

Read here
“In less than 5 minutes, we are now able to understand the drivers of over 100k tickets”

Catherine Onions

Head of Customer Service

See it in action