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Customer feedback software

SentiSum's AI automatically uncovers granular insights from all your customer feedback channels. You'll know the topic and sentiment of every piece of customer feedback in real-time.

Customer support ticket analytics and insights using AI automation

"No more tagging, just root cause insights on-demand. Every team has started using support insights!"

Director of Customer Service, +$50m revenue fast-growth company

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What it looks like to use machine learning tagging in your customer support system

How it works

SentiSum is built using machine-learning based NLP. It's designed to understand and tag customer contacts in a way that's:

1/ Accurate: It tags based on meaning, not keywords.

2/ Granular: Tags get to the root cause of the topic.

3/ Real-time: Everything happens in milliseconds.

You can trust SentiSum tags to underpin strategic change across your business.

P.s. We cover 100s of languages and channels (even voice.)

Real-time topic and sentiment analysis

A daily email full of customer insights

Review & survey sentiment analytics

Customer reviews and surveys provide useful insight into customer friction points and churn drivers.

With SentiSum, you have unprecedented access to the topics held within the collected data. You'll understand the topics and sentiment of customer feedback at scale.

It becomes simple to identify areas for CX improvement and drive positive business outcomes based on feedback insights.

Turn reviews and negative comments into support tickets

Our sentiment analytics engine continuously analyses your review sites and social channels, and identifies negative feedback in real-time. You can respond quickly and prevent damaging brand events.

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A daily email full of customer insights

Leverage feedback for granular insights

Our AI engine understands each contact channel, survey and review at a granular level.

We make it easy to access and report customer insight so you can build a customer-centric culture, tackle churn and boost revenue.

All your channels under one roof

SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.


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You must test an AI-analytics tool on your own data.

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How to use ticket tags across your organisation.

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Machine learning ticket tagging

Machine learning vs. Keyword tagging

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“We can now proactively identify negative feedback, respond to it, and fix issues.”

Jack Ames

Contact Centre Manager

See it in action