Our customer stories

You're in great company with businesses all over the world.

D2C; Ecommerce
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How Scandinavian Biolabs use SentiSum to reprioritise product roadmaps and identify churn drivers


Scandinavian Biolabs are using SentiSum to share VOC insights across their organisation. We discuss how customer support insights inform product roadmap and development.
B2B; Tech
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How Hotjar are using SentiSum to eliminate manual processes in discovering product feedback


How Hotjar integrate Zendesk with SentiSum to automate tagging and reporting, allowing them to work more closely with product teams to implement VOC in their product feedback loop.
D2C; Food
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How Gousto turned 9 VoC channels into a single view of the customer with AI


Using SentiSum's real-time topic and sentiment recognition, Gousto centralised insights from nine voice of customer channels into one platform
Travel; Digital
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How James Villas Reduced First Response Time by 46% in weeks

Using SentiSum auto-triage, James Villas decreased first reply time to urgent tickets by 46% in a few weeks. The agent team now spends more time with customers and the holiday experience has improved.

eCommerce; Fashion
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How award-winning retailer, Schuh, uses AI analytics to make sense of large volumes of VoC data in seconds

Schuh is continuously flooded with voice of the customer data. Using SentiSum's AI, they can leverage that data without the manual work to prioritize their CX roadmap.

Airline; Travel
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How British Airways made sense of 100,000 reviews and NPS surveys in minutes

Learn how British Airways Holidays uses SentiSum's AI topic tagging and text analytics to monitor customer reviews and surveys.

eCommerce; Cars
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How a +£50m revenue eCommerce tyre retailer reduced support tickets by 37% with AI insights

Schuh is continuously flooded with voice of the customer data. Using SentiSum's AI, they can leverage that data without the manual work to prioritize their CX roadmap.

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