Our customer stories

You're in great company with businesses all over the world.

How Lakrids By Bülow identified points of friction in CX and improved CSAT scores

We speak to Head of Consumer Service and Sales Support, Løkke Engraf, about implementing SentiSum at Lakrids By Bülow and building processes with customer feedback at the forefront of every decision.

B2B; Tech

How Hopin are encouraging wider teams to self-serve insights from customer support data

We speak to Hopin about their ticket tagging and customer support insights journey before and after discovering SentiSum, and how SentiSum's automations are allowing wider departments to shape their roadmaps using support data

D2C; Ecommerce

How Butternut Box use SentiSum to drive customer satisfaction and increase retention

Learn how Butternut Box's customer happiness team use SentiSum to drive customer satisfaction and increase retention by analysing customer support and NPS data.

D2C; Ecommerce

How Scandinavian Biolabs use SentiSum to reprioritise product roadmaps and identify churn drivers

Scandinavian Biolabs are using SentiSum to share VOC insights across their organisation. We discuss how customer support insights inform product roadmap and development.

B2B; Tech

How Hotjar are using SentiSum to eliminate manual processes in discovering product feedback

How Hotjar integrate Zendesk with SentiSum to automate tagging and reporting, allowing them to work more closely with product teams to implement VOC in their product feedback loop.

D2C; Food

How Gousto turned 9 VoC channels into a single view of the customer with AI

Using SentiSum's real-time topic and sentiment recognition, Gousto centralised insights from nine voice of customer channels into one platform

Travel; Digital

How James Villas Reduced First Response Time by 46% in weeks

Using SentiSum auto-triage, James Villas decreased first reply time to urgent tickets by 46% in a few weeks. The agent team now spends more time with customers and the holiday experience has improved.

eCommerce; Fashion

How award-winning retailer, Schuh, uses AI analytics to make sense of large volumes of VoC data in seconds

Schuh is continuously flooded with voice of the customer data. Using SentiSum's AI, they can leverage that data without the manual work to prioritize their CX roadmap.

Airline; Travel

How British Airways made sense of 100,000 reviews and NPS surveys in minutes

Learn how British Airways Holidays uses SentiSum's AI topic tagging and text analytics to monitor customer reviews and surveys.

eCommerce; Cars

How a +£50m revenue eCommerce tyre retailer reduced support tickets by 37% with AI insights

Schuh is continuously flooded with voice of the customer data. Using SentiSum's AI, they can leverage that data without the manual work to prioritize their CX roadmap.

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