Learn how we help make our customer's customers happy.
"SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that impacted their stay."
"The biggest impact on our customer-company relationship has been a much clearer impact "to do" list for teams in their efforts to reduce customer friction."
"SentiSum helps us proactively fix issues for future transactions and understand why customers contact us. The platform helps us identify issues that previously could have gone unnoticed and would have continued to cause issues for our customers"
"We love the anomaly alerting. The email digest notified us of a spike in a particular topic. My CEO emailed to ask what caused it and it was so useful to go onto the dashboard to understand what was driving the increased customer complaints. We can now be proactive in reducing tickets like these."