You're in great company with businesses all over the world.
Using SentiSum auto-triage, James Villas decreased first reply time to urgent tickets by 46% in a few weeks. The agent team now spends more time with customers and the holiday experience has improved.
Schuh is continuously flooded with voice of the customer data. Using SentiSum's AI, they can leverage that data without the manual work to prioritize their CX roadmap.
Learn how British Airways Holidays uses SentiSum's AI topic tagging and text analytics to monitor customer reviews and surveys.