Automatically turn reviews and comments into support queries

SentiSum monitors every customer review and social media comment in real-time. We'll then auto-create support tickets for those in need of a fast response.

CSAT analytics and insights using AI automation

"It's easy to setup and the insights are accurate. Every team has started using customer conversation insights!"

Director of Customer Service, +$50m revenue fast-growth company

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How it works

Watch a 30-second explainer below

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Monitor and tag in real-time

SentiSum's AI-engine reads and understands qualitative data.

Whatever the channel–Trustpilot through to Facebook comments—we'll make sure you're quickly aware and responding to unhappy customers.

You'll also be able to uncover granular customer insights you can use to improve customer experience.

About our tech

Built to save you time

Integration social monitoring tools Facebook, Twitter

Save time on monitoring

SentiSum is always working in the background. You'll save significant employee time by replacing ad-hoc monitoring with technology that never misses a thing.

Respond quickly to customers in need

Some comments and reviews signify a customer who's about to leave you for good. Others are a PR storm waiting to happen.

Do damage control and win customers over before it's too late.

Social media response fail image from Twitter
Brand drivers

Maintain your brand

Negative comments and reviews left by angry customers can damage your brand and your sales.

With SentiSum, you'll be sure that no unhappy customer is left unattended and their feedback is de-risked.

All your channels under one roof

SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.

Explore integrations

What you can do with SentiSum

Automated tagging engine

Extract granular, actionable insight from customer conversations.

Learn more

Auto-prioritisation and triage

Route and prioritise tickets based on their topic and sentiment.

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Survey data analysis

Understand the topic and sentiment of 100% of CSAT & NPS surveys.

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Monitor reviews & social comments

Automatically turn angry reviews or social comments into tickets.

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Must-reads

ai buying guide cover
SOFTWARE

You must test an AI-analytics tool on your own data.

Read more
Impact of AI tagging Image
IMPACT

How to use ticket tags across your organisation.

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Machine learning ticket tagging
TECHNOLOGY

Machine learning vs. Keyword tagging

Read more
“In less than 5 minutes, we are now able to understand the drivers of over 100k tickets”

Catherine Onions

Head of Customer Service

See it in action