SentiSum monitors every customer review and social media comment in real-time. We'll then auto-create support tickets for those in need of a fast response.
"No more tagging, just root cause insights on-demand. Every team has started using support insights!"
Director of Customer Service, +$50m revenue fast-growth company
Watch a 30-second explainer below
SentiSum's AI-engine reads and understands qualitative data.
Whatever the channel–Trustpilot through to Facebook comments—we'll make sure you're quickly aware and responding to unhappy customers.
You'll also be able to uncover granular customer insights you can use to improve customer experience.
SentiSum is always working in the background. You'll save significant employee time by replacing ad-hoc monitoring with technology that never misses a thing.
Some comments and reviews signify a customer who's about to leave you for good. Others are a PR storm waiting to happen.
Do damage control and win customers over before it's too late.
Negative comments and reviews left by angry customers can damage your brand and your sales.
With SentiSum, you'll be sure that no unhappy customer is left unattended and their feedback is de-risked.
SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.
Extract granular, actionable insight from customer conversations.
Route and prioritise tickets based on their topic and sentiment.
Understand the topic and sentiment of 100% of CSAT & NPS surveys.
Automatically turn angry reviews or social comments into tickets.