SOFTWARE
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SentiSum monitors every customer review and social media comment in real-time. We'll then auto-create support tickets for those in need of a fast response.
"I can now easily show the rest of the company what's driving customer contact and together we can drive positive change. It's exciting."
Director of Customer Service, +$50m revenue fast-growth company
Watch a 30-second explainer below
SentiSum's AI-engine reads and understands qualitative data.
Whatever the channel–Trustpilot through to Facebook comments—we'll make sure you're quickly aware and responding to unhappy customers.
You'll also be able to uncover granular customer insights you can use to improve customer experience.
SentiSum is always working in the background. You'll save significant employee time by replacing ad-hoc monitoring with technology that never misses a thing.
Some comments and reviews signify a customer who's about to leave you for good. Others are a PR storm waiting to happen.
Do damage control and win customers over before it's too late.
Negative comments and reviews left by angry customers can damage your brand and your sales.
With SentiSum, you'll be sure that no unhappy customer is left unattended and their feedback is de-risked.
SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.
Automate your support ticket tagging and report actionable insight with ease.
Automated, granular CSAT analytics—even when no explanation is provided.
Whether the topic is urgent or the customer sounds angry, respond faster to important tickets.
Assign a particular agent or team depending on the topic of conversation.
Automatically turn angry reviews or social media comments into tickets to be handled.
Suggest the right response for the ticket, so agents can respond quickly and efficiently.
“The biggest impact on our customer-company relationship has been a much clearer impact "to do" list for teams in their efforts to reduce customer friction."
Sean Mckee
Director of CX & eCommerce
