Automatically turn reviews and comments into support queries

SentiSum monitors every customer review and social media comment in real-time. We'll then auto-create support tickets for those in need of a fast response.

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CSAT analytics and insights using AI automation

"No more tagging, just root cause insights on-demand. Every team has started using support insights!"

Director of Customer Service, +$50m revenue fast-growth company

How it works

Watch a 30-second explainer below

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An image showing AI ticket tagging and automated support ticket tagging

Monitor and tag in real-time

SentiSum's AI-engine reads and understands qualitative data.

Whatever the channel–Trustpilot through to Facebook comments—we'll make sure you're quickly aware and responding to unhappy customers.

You'll also be able to uncover granular customer insights you can use to improve customer experience.

About our tech

Built to save you time

Integration social monitoring tools Facebook, Twitter

Save time on monitoring

SentiSum is always working in the background. You'll save significant employee time by replacing ad-hoc monitoring with technology that never misses a thing.

Respond quickly to customers in need

Some comments and reviews signify a customer who's about to leave you for good. Others are a PR storm waiting to happen.

Do damage control and win customers over before it's too late.

Social media response fail image from Twitter

Maintain your brand

Negative comments and reviews left by angry customers can damage your brand and your sales.

With SentiSum, you'll be sure that no unhappy customer is left unattended and their feedback is de-risked.

All your channels under one roof

SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.

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