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Our SurveyMonkey sentiment analysis integration.
Get granular insights on your customer surveys with our SurveyMonkey text and sentiment analysis tool.
How It Works
Accurate. Granular. Fast.
Sentisum uses the latest advances in natural language processing to analyze your calls, chats, emails, and survey results.
It doesn't tag tickets like a human. We're slow and make mistakes.
Our AI is the opposite, even at huge scales it understands the nuances of complex speech and text.
You'll have detailed tags and trend analytics on the drivers of sentiment—whatever the support channel.
What our SurveyMonkey analytics integration does
Improve agent productivity
Auto-triage support queries to the right team in real-time and reduce your average handle time
Extract valuable insights
Make your ticket tags accurate and granular, and then turn those those into easy-to-access insights
Improve CX and sales
Automatically prioritise important customer queries based on urgency, risk, and sentiment
Accurately automate tagging at a granular level
SentiSum automatically tags every survey result with detailed topics and sentiment.
You'll have valuable insights at your fingertips, which you can use to drive improvements business-wide.
Collaborate against customer friction
With automated daily reporting, customisable views and company-wide access to insights, everyone can work together easily to tackle the drivers of customer frustration.
What's the impact?
Quantify & confirm assumptions
Reduce weekly reporting time by 20x
Understand and tackle friction points
Try SentiSum today
Democratise voice of the customer insights across your company
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