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Our Intercom sentiment analysis integration.
SentiSum automates the analysis of all your support conversations & surveys to uncover accurate, detailed customer insights in real-time.
How It Works
Accurate. Granular. Fast.
Sentisum uses the latest advances in natural language processing to analyze your calls, chats, emails, and survey results.
It doesn't tag tickets like a human. We're slow and make mistakes.
Our AI is the opposite, even at huge scales it understands the nuances of complex speech and text.
You'll have detailed tags and trend analytics on the drivers of sentiment—whatever the support channel.
Know exactly what's driving customer sentiment
Improve agent productivity
Make your ticket tags accurate and granular, and then turn those those into easy-to-access insights
Extract valuable insights
Auto-triage support queries to the right team in real-time and reduce your average handle time significantly
Improve CX and sales
Automatically prioritise important customer queries based on urgency, risk, and sentiment
Intercom sentiment analytics
With SentiSum, you have unprecedented access to support conversations. You'll understand the topics and sentiments of every conversation at scale. It becomes simple to identify areas for CX improvement and drive positive business outcomes based on customer support insights.
Push 'reasons for contact' to your inbox
We simplify reporting via a daily email that ensures you stay up-to-date with performance, top ticket drivers and the largest rises and falls in topics. Subscribe anyone to bring company-wide access to Intercom insights.
Get Intercom insights across every contact & feedback channel
With our multi-channel integrations, we bring an unprecedented access to siloes, all in one place. Even voice calls—a particularly difficult data form to access—we turn into text and insight, so you can ask questions of the data.
What's the impact?
Quantify & confirm assumptions
Reduce weekly reporting time by 20x
Understand and tackle friction points
Try SentiSum today
Democratise voice of the customer insights across your company
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