Uncover actionable insights from Intercom chats
SentiSum automatically categorises support queries and surveys with unparalleled accuracy and granularity.
What our Intercom integration does for you
Improve agent productivity
Make your ticket tags accurate and granular, and then turn those those into easy-to-access insights
Extract valuable insights
Auto-triage support queries to the right team in real-time and reduce your average handle time significantly
Improve CX and sales
Automatically prioritise important customer queries based on urgency, risk, and sentiment
Intercom sentiment analytics
With SentiSum, you have unprecedented access to support conversations. You'll understand the topics and sentiments of every conversation at scale. It becomes simple to identify areas for CX improvement and drive positive business outcomes based on customer support insights.
Push 'reasons for contact' to your inbox
We simplify reporting via a daily email that ensures you stay up-to-date with performance, top ticket drivers and the largest rises and falls in topics. Subscribe anyone to bring company-wide access to Intercom insights.
Get Intercom insights across every contact & feedback channel
With our multi-channel integrations, we bring an unprecedented access to siloes, all in one place. Even voice calls—a particularly difficult data form to access—we turn into text and insight, so you can ask questions of the data.
What's the impact?
Quantify & confirm assumptions
Reduce weekly reporting time by 20x
Understand and tackle friction points
The accuracy of every NLP software depends on the context. Some industries and organisations have very complex issues, some are easier to understand.
Our technology surfaces more granular insights and is very accurate compared to (1) customer service agents, (2) built-in keyword tagging tools, (3) other providers who use more generic AI models or ask you to build a taxonomy yourself.
We build you a customised taxonomy and maintain it continuously with the help of our dedicated data scientists. That means the accuracy of your tags are not dependent on the work you put in.
Either way, we recommend you start a free trial. Included in the trial is historical analysis of your data—more than enough for you to prove it works.
Try SentiSum today
Democratise voice of the customer insights across your company