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Auto-tag Dixa conversations with unparalleled accuracy and granularity
SentiSum automates support ticket tagging so you can uncover actionable data from support conversations. Fix friction, triage topics, prioritise opportunities.
How It Works
Accurate. Granular. Fast.
Sentisum uses the latest advances in natural language processing to analyze your calls, chats, emails, and survey results.
It doesn't tag tickets like a human. We're slow and make mistakes.
Our AI is the opposite, even at huge scales it understands the nuances of complex speech and text.
You'll have detailed tags and trend analytics on the drivers of sentiment—whatever the support channel.
What our Dixa integration does for you
Improve agent productivity
Make your ticket tags accurate and granular, and then turn those those into easy-to-access insights
Extract valuable insights
Auto-triage support queries to the right team in real-time and reduce your average handle time significantly
Improve CX and sales
Automatically prioritise important customer queries based on urgency, risk, and sentiment
Automate tagging at root cause level
SentiSum automatically tags every conversation with detailed topics and sentiment. You'll have valuable insights at your fingertips, which you can use to drive improvements business-wide.
Collaborate against customer friction
With automated daily reporting, customisable views and company-wide access to insights, everyone can work together easily to tackle the drivers of customer frustration.
Reduce cost-to-serve with automation
With AI-based tags, you’re able to triage or prioritise inquiries based on their topic or sentiment. You’ll save time, improve customer experience, and increase sales.
What's the impact?
Quantify & confirm assumptions
Reduce weekly reporting time by 20x
Understand and tackle friction points
Try SentiSum today
Democratise voice of the customer insights across your company
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