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Automatically prioritise tickets based on urgency, risk and sentiment at scale.
Some tickets have higher importance, we'll help you reduce first response times to those tickets.
SentiSum's proprietary tagging taxonomies identify cancellation or churn risk, angry customers, and urgent topics. Those tags are auto-applied and your tickets are prioritised in the queue.
You'll save you, your agents and your customer time. And bring a level of objectivity to the prioritisation process.
Some topics lead customers to churn. Some could damage your brand image. Some are just time sensitive.
Using SentiSum, these cases will be automatically prioritised so your team can handle them efficiently.
Basic triggers and agent-driven prioritisation are often filled with inaccuracies that increase response time and hurt customer satisfaction.
We'll help you become confident you're prioritising the important tickets, while saving agents from hassle.
Setup time is fast. Our prioritisation system is implement-and-go, so you'll start seeing immediate impact on CSAT and average handle times.
SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.
Automate your support ticket tagging and reporting actionable insight with ease.
Automated, granular CSAT analytics—even when no explanation is provided.
Whether the topic is urgent or the customer sounds angry, respond faster to important tickets.
Assign a particular agent or team depending on the topic of conversation.
Automatically turn angry reviews or social media comments into tickets to be handled.
Suggest the right response for the ticket, so agents can respond quickly and efficiently.
“We can now proactively identify negative feedback, respond to it, and fix issues.”
Jack Ames
Contact Centre Manager
