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SOFTWARE
Automatically prioritise tickets based on urgency, risk and sentiment at scale.
Some tickets have higher importance, we'll help you reduce first response times to those tickets.
"It's easy to setup and the insights are accurate. Every team has started using customer conversation insights!"
Director of Customer Service, +$50m revenue fast-growth company
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Watch a 30-second explainer below
SentiSum automates your 'reason for contact' ticket tagging using an accurate machine-learning engine.
Once you've got powerful ticket tags setup, you can easily prioritise support queries which are urgent, potentially harmful, or in some way important to your business.
Some topics lead customers to churn. Some could damage your brand image. Some are just time sensitive.
Using SentiSum, these cases will be automatically prioritised so your team can handle them efficiently.
Basic triggers and agent-driven prioritisation are often filled with inaccuracies that increase response time and hurt customer satisfaction.
We'll help you become confident you're prioritising the important tickets, while saving agents from hassle.
Setup time is fast. Our prioritisation system is implement-and-go, so you'll start seeing immediate impact on CSAT and average handle times.
SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.
“We can now proactively identify negative feedback, respond to it, and fix issues.”
Jack Ames
Contact Centre Manager
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