Intelligently prioritise support tickets

Automatically prioritise tickets based on urgency, risk and sentiment, and reduce first-response time to important tickets.

Trusted by the customer service leaders of the world's most data-driven companies

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Say hello to accurate, granular, and intelligent auto-tagging

Actionable Insights

Turn every support conversation into actionable insight that feeds into product, website, operations and CX teams.

Granular Reporting

Get to the heart of the matter with root cause analysis on customer sentiments and NPS or CSAT drivers

Automated triggers

Create standardised and dependable automation flows with a customised AI model built with your historical data

Intelligent prioritisation

Prioritise urgent or potentially harmful support queries using 'reason for contact' ticket tagging.

Quick response to those in need

Identify tickets that are churn-prone, time-sensitive, or potentially harmful and response to them in time.

No subjectivity in prioritisation

Have accurate, granular, and consistent tags that help you standardise your prioritisation process and improve efficiency.

SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.

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Johannes Ganter
Head of CRM & Digital
"We're very impressed by the technology itself, but even more so by the relentless effort the team puts in to support our specific use case."
Case Study
James Villa Holidays is one of the biggest brands in villa holidays. It has over 3000 properties in 60 destinations.

Using SentiSum's automated topic recognition and triage, James Villas decreased first reply time to urgent tickets by 46% in a few weeks.

The agent team now also has more time to spend with customers and the holiday villa experience has improved as a result of better customer service.

Try SentiSum today

Democratise voice of the customer insights across your company

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