Intelligently prioritise support tickets
Automatically prioritise tickets based on urgency, risk and sentiment, and reduce first-response time to important tickets.
Say hello to accurate, granular, and intelligent auto-tagging
Turn every support conversation into actionable insight that feeds into product, website, operations and CX teams.
Get to the heart of the matter with root cause analysis on customer sentiments and NPS or CSAT drivers
Create standardised and dependable automation flows with a customised AI model built with your historical data
Prioritise urgent or potentially harmful support queries using 'reason for contact' ticket tagging.
Quick response to those in need
Identify tickets that are churn-prone, time-sensitive, or potentially harmful and response to them in time.
No subjectivity in prioritisation
Have accurate, granular, and consistent tags that help you standardise your prioritisation process and improve efficiency.
All your channels under one roof
SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.
What you can do with SentiSum
Automated tagging engine
Extract granular, actionable insight from customer conversations.
Auto-prioritisation and triage
Route and prioritise tickets based on their topic and sentiment.
Monitor reviews & social comments
Automatically turn angry reviews or social comments into tickets.
Survey data analysis
Understand the topic and sentiment of 100% of CSAT & NPS surveys.
Don't take our word for it
We're proud to be working with these incredible companies, empowering them with actionable insights from their support channels
"SentiSum is easy to set up and the insights are accurate. Every team has started using customer conversation insights!"
Head of Customer Care
“With SentiSum you go in, you open it up, and you see the stories being told to you. You see an increase in a particular topic and immediately understand why."
Director of customer support
"We're very impressed by the technology itself, but even more so by the relentless effort the team puts in to support our specific use case."
Head of CRM & Digital
Try SentiSum today
Democratise voice of the customer insights across your company