Automatically prioritise tickets based on urgency, risk and sentiment at scale.
Some tickets have higher importance, we'll help you reduce first response times to those tickets.
"No more tagging, just root cause insights on-demand. Every team has started using support insights!"
Director of Customer Service, +$50m revenue fast-growth company
Watch a 30-second explainer below
SentiSum automates your 'reason for contact' ticket tagging using an accurate machine-learning engine.
Once you've got powerful ticket tags setup, you can easily prioritise support queries which are urgent, potentially harmful, or in some way important to your business.
Some topics lead customers to churn. Some could damage your brand image. Some are just time sensitive.
Using SentiSum, these cases will be automatically prioritised so your team can handle them efficiently.
Basic triggers and agent-driven prioritisation are often filled with inaccuracies that increase response time and hurt customer satisfaction.
We'll help you become confident you're prioritising the important tickets, while saving agents from hassle.
Setup time is fast. Our prioritisation system is implement-and-go, so you'll start seeing immediate impact on CSAT and average handle times.
SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.
Extract granular, actionable insight from customer conversations.
Route and prioritise tickets based on their topic and sentiment.
Understand the topic and sentiment of 100% of CSAT & NPS surveys.
Automatically turn angry reviews or social comments into tickets.