Ben Goodey is an expert in marketing and customer experience at SentiSum. He's also the founder of the popular marketing podcast, How the Fxck.
We’re convinced that businesses will consider customer service to be the most strategically useful business function. Here's how we get there.
Customer ServiceWhatsApp Business has 50 million users and 800% usage growth on Zendesk. Is it the future? We consider the strengths and limitations of the service, and suggest how you can make better use of it.
Customer ServiceMost customer feedback channels are peppered with bias. Let's look at why insight from customer support conversations is the best retention strategy.
Customer ExperienceEx-Revolut Customer Support Lead talks us through what to do when a user-wide server issue hits
Customer ServiceIt's customer service week, so let's have some fun at the expense of our managers and our customers.
Customer Service