Ben Goodey
Ben Goodey is an expert in marketing and customer experience at SentiSum. He's also the founder of the popular marketing podcast, How the Fxck.
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The future of customer service
We’re convinced that businesses will consider customer service to be the most strategically useful business function. Here's how we get there.
Customer Service
Is WhatsApp the future of customer service?
WhatsApp Business has 50 million users and 800% usage growth on Zendesk. Is it the future? We consider the strengths and limitations of the service, and suggest how you can make better use of it.
Customer Service
Support tickets are your most valuable insight channel
Most customer feedback channels are peppered with bias. Let's look at why insight from customer support conversations is the best retention strategy.
Customer Experience
Three sure-fire ways to reduce support tickets during a user-wide technical failure
Ex-Revolut Customer Support Lead talks us through what to do when a user-wide server issue hits
Customer Service
26 relatable customer service memes to get you through Customer Service Week 2020
It's customer service week, so let's have some fun at the expense of our managers and our customers.
Customer Service
Ben Goodey
Ben Goodey is an expert in marketing and customer experience at SentiSum. He's also the founder of the popular marketing podcast, How the Fxck.
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