Our AI completely replaces manual ticket tagging with a solution that's accurate, granular and automated. Unlike Zendesk Explore, reporting is simple and insights from Zendesk are accessible.
"I can now easily show the rest of the company what's driving customer contact and together we can drive positive change. It's exciting."
Director of Customer Service, +$50m revenue fast-growth company
SentiSum's core technology is a machine-learning based NLP engine.
It's designed to uncover ticket tag insights that are:
1/ Accurate: It tags based on meaning, not keywords.
2/ Granular: It applies topics at a root cause level.
3/ Up-to-date: It surfaces new and trending issues.
You can trust them to underpin strategic change across your business.
P.s. We cover almost every language and contact channel (even voice).
Our insights dashboard makes tag insights accessible, but we can also push tags directly to Zendesk so they can be used for analysis, routing and prioritisation.
Watch the short video to see it in action.
We simplify reporting via a daily email that ensures you stay up-to-date with performance, top ticket drivers and the largest rises and falls in topics.
Subscribe anyone to bring company-wide access to Zendesk insights. You'll see a refocus on customer experience that helps you to reduce ticket volumes.
Have you ever felt like you're sitting on a lot of customer insight that isn't being used?
With our multi-channel integrations, we bring an unprecedented access to those siloes, all in one place.
Even voice calls—a particularly difficult data form to access—we turn into text and insight, so you can ask questions of the data.
Most tagging systems take a lot of manual work or the insights can't be trusted to back up business decisions. Usually tags are inaccurate, inconsistent or generic, so customer support is like a black box.
SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.