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Our Freshdesk sentiment analysis integration.
SentiSum automates the analysis of all your support channels & surveys to uncover accurate, detailed customer insights in real time.
How It Works
Accurate. Granular. Fast.
Sentisum uses the latest advances in natural language processing to analyze your calls, chats, emails, and survey results.
It doesn't tag tickets like a human. We're slow and make mistakes.
Our AI is the opposite, even at huge scales it understands the nuances of complex speech and text.
You'll have detailed tags and trend analytics on the drivers of sentiment—whatever the support channel.
What our Freshdesk integration does for you
Improve agent productivity
Make your ticket tags accurate and granular, and then turn those those into easy-to-access insights
Extract valuable insights
Auto-triage support queries to the right team in real-time and reduce your average handle time significantly
Improve CX and sales
Automatically prioritise important customer queries based on urgency, risk, and sentiment
A simple-to-use single source of truth
With SentiSum's simple-to-use UI, you won't need technical know-how to understand the topic and sentiment of every support ticket. You, or anyone in your team, can simply switch between contact channels, filter by topic or subtopic.
Make support tickets searchable
Like Google for your support data, you'll be able to answer queries from other departments by simply searching any keyword or topic. Say goodbye to manually digging through conversations.
Get 'reasons for contact' trends in your inbox
Our daily digest email ensures you stay up-to-date with performance, top ticket drivers and the largest rises and falls in topics. Subscribe anyone to bring company-wide access to support data.
Proven Benefits of our Freshdesk Analytics
Quantify & confirm assumptions
Reduce weekly reporting time by 20x
Understand and tackle friction points
FAQ
Try SentiSum today
Democratise voice of the customer insights across your company
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