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SentiSum uses NLP technology to accurately tag every support query at a granular level. You'll have one consistent understanding of why customers are contacting you across every contact channel.
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With SentiSum's simple-to-use UI, you won't need technical know-how to understand the topic and sentiment of every support ticket. You, or anyone in your team, can simply switch between contact channels, filter by topic or subtopic.
Like Google for your support data, you'll be able to answer queries from other departments by simply searching any keyword or topic. Say goodbye to manually digging through conversations.
Our daily digest email ensures you stay up-to-date with performance, top ticket drivers and the largest rises and falls in topics. Subscribe anyone to bring company-wide access to support data.
SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.
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"With SentiSum, in less than 5 minutes, we are now able to understand the drivers of our advocacy from over 100k reviews."
"SentiSum is easy to set up and the insights are accurate. Every team has started using customer conversation insights!"
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"We're very impressed by the technology itself, but even more so by the relentless effort the team puts in to support our specific use case."
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