NLP-powered automation for Freshdesk

SentiSum uses NLP technology to accurately tag every support query at a granular level. You'll have one consistent understanding of why customers are contacting you across every contact channel.

Trusted by the customer service leaders of the world's most data-driven companies

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What our Freshdesk integration does for you?

Improve agent productivity
Make your ticket tags accurate and granular, and then turn those those into easy-to-access insights
Extract valuable insights
Auto-triage support queries to the right team in real-time and reduce your average handle time significantly
Improve CX and sales
Automatically prioritise important customer queries based on urgency, risk, and sentiment

A simple-to-use single source of truth

With SentiSum's simple-to-use UI, you won't need technical know-how to understand the topic and sentiment of every support ticket. You, or anyone in your team, can simply switch between contact channels, filter by topic or subtopic.

Customer insights single source of truth
AI tagging support scaling

Make support tickets searchable

Like Google for your support data, you'll be able to answer queries from other departments by simply searching any keyword or topic. Say goodbye to manually digging through conversations.

Get 'reasons for contact' trends in your inbox

Our daily digest email ensures you stay up-to-date with performance, top ticket drivers and the largest rises and falls in topics. Subscribe anyone to bring company-wide access to support data.

A daily email full of customer insights

Proven Benefits of our Freshdesk Analytics

Quantify & confirm assumptions
Reduce weekly reporting time by 20x
Understand and tackle friction points
Seamless Integrations With 1,000s of Providers

SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.

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Catherine Onions
Head of Customer Service
British Airways

"With SentiSum, in less than 5 minutes, we are now able to understand the drivers of our advocacy from over 100k reviews."

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Joe Quinlivan
Head of Customer Care

"SentiSum is easy to set up and the insights are accurate. Every team has started using customer conversation insights!"

Johannes Ganter
Head of CRM & Digital
James Villas

"We're very impressed by the technology itself, but even more so by the relentless effort the team puts in to support our specific use case."

Try SentiSum today

Democratise voice of the customer insights across your company

Free 2-weeks trial