Zendesk sentiment analytics platform

Text & sentiment analytics for Zendesk

SentiSum's AI tagging engine categorises Zendesk conversations with unparalleled accuracy and granularity.

Simplify reporting with access to real-time trends & insights across every customer contact channel—even voice.

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Gousto's contact centre automates the tagging of 100,000 tickets per month. Those tag insights power Gousto's automation strategy and now drive company-wide feedback-improvement loops.

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What our Zendesk integration does for you

Visualisation

Save agents hours of time

Extract valuable insight

Improve CX & sales

How does it do that?👇

AI tagging

1. Accurately automate tagging at root cause level

SentiSum automatically tags every conversation with detailed topics and sentiment.

You'll have valuable insights at your fingertips, which you can use to drive improvements business-wide.

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"We've saved hours of manual sorting of free customer text while simultaneously achieving an objectivity which previously eluded us."—Sean Mckee, Director of eCommerce

AI tagging support scaling

2. Leverage features like search to answer questions

Like Google for your support data, you'll be able to answer queries from other departments by simply searching any keyword or topic.

With the addition of our speech analytics engine, you'll even be able to view insights and search within 100% of phone calls.

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"SentiSum helps us understand our customers feedback instantly, identifying key issues in our customer journey and take action to fix them."—Head of customer support at the UK's leading online tyre retailer

3. Use real-time tags to trigger automated processes

Our tags are pushed to Zendesk in real-time. You can use them for routing, prioritisation and to inform your projects. Here are just three examples:

3-minute product demo👇

What's the impact?

Quantify & confirm assumptions

Reduce weekly reporting time by 20x

Understand and tackle friction points

Get a free trial like no other

  • 12 months of your real customer support data
  • Free evaluation of your current tag taxonomy
  • Free insight report
  • Unlimited logins and full access.

"The free trial helped us overcome the worry that the AI wouldn't be as accurate or granular as promised in our unique business context."—Director of Customer Service, Gousto