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Intercom

Our Intercom sentiment analysis integration.

SentiSum automates the analysis of all your support conversations & surveys to uncover accurate, detailed customer insights in real-time.

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How It Works

Accurate. Granular. Fast.

Sentisum uses the latest advances in natural language processing to analyze your calls, chats, emails, and survey results.

It doesn't tag tickets like a human. We're slow and make mistakes.

Our AI is the opposite, even at huge scales it understands the nuances of complex speech and text.

You'll have detailed tags and trend analytics on the drivers of sentiment—whatever the support channel.

About our Tech

Know exactly what's driving customer sentiment

Improve agent productivity

Make your ticket tags accurate and granular, and then turn those those into easy-to-access insights

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Extract valuable insights

Auto-triage support queries to the right team in real-time and reduce your average handle time significantly

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Improve CX and sales

Automatically prioritise important customer queries based on urgency, risk, and sentiment

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Intercom sentiment analytics

With SentiSum, you have unprecedented access to support conversations. You'll understand the topics and sentiments of every conversation at scale. It becomes simple to identify areas for CX improvement and drive positive business outcomes based on customer support insights.

Push 'reasons for contact' to your inbox

We simplify reporting via a daily email that ensures you stay up-to-date with performance, top ticket drivers and the largest rises and falls in topics. Subscribe anyone to bring company-wide access to Intercom insights.

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Get Intercom insights across every contact & feedback channel

With our multi-channel integrations, we bring an unprecedented access to siloes, all in one place. Even voice calls—a particularly difficult data form to access—we turn into text and insight, so you can ask questions of the data.

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What's the impact?

Quantify & confirm assumptions

Reduce weekly reporting time by 20x

Understand and tackle friction points

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Is your AI accurate, or am I getting sold snake oil?

The accuracy of every NLP software depends on the context. Some industries and organisations have very complex issues, some are easier to understand.
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Our technology surfaces more granular insights and is very accurate compared to (1) customer service agents, (2) built-in keyword tagging tools, (3) other providers who use more generic AI models or ask you to build a taxonomy yourself.

We build you a customised taxonomy and maintain it continuously with the help of our dedicated data scientists. That means the accuracy of your tags are not dependent on the work you put in.

Either way, we recommend you start a free trial. Included in the trial is historical analysis of your data—more than enough for you to prove it works.

Try SentiSum today

Democratise voice of the customer insights across your company

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