Uncover actionable insights from Intercom chats

SentiSum automatically categorises support queries and surveys with unparalleled accuracy and granularity.

Trusted by the customer service leaders of the world's most data-driven companies

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What our Intercom integration does for you?

Improve agent productivity
Make your ticket tags accurate and granular, and then turn those those into easy-to-access insights
Extract valuable insights
Auto-triage support queries to the right team in real-time and reduce your average handle time significantly
Improve CX and sales
Automatically prioritise important customer queries based on urgency, risk, and sentiment

Intercom sentiment analytics

With SentiSum, you have unprecedented access to support conversations. You'll understand the topics and sentiments of every conversation at scale. It becomes simple to identify areas for CX improvement and drive positive business outcomes based on customer support insights.

AI tagging
AI tagging support scaling

Push 'reasons for contact' to your inbox

We simplify reporting via a daily email that ensures you stay up-to-date with performance, top ticket drivers and the largest rises and falls in topics. Subscribe anyone to bring company-wide access to Intercom insights.

Get Intercom insights across every contact & feedback channel

With our multi-channel integrations, we bring an unprecedented access to siloes, all in one place. Even voice calls—a particularly difficult data form to access—we turn into text and insight, so you can ask questions of the data.

AI tagging support scaling

What's the impact?

Quantify & confirm assumptions
Reduce weekly reporting time by 20x
Understand and tackle friction points

SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.

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Catherine Onions
Head of Customer Service
British Airways

"With SentiSum, in less than 5 minutes, we are now able to understand the drivers of our advocacy from over 100k reviews."

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Joe Quinlivan
Head of Customer Care

"SentiSum is easy to set up and the insights are accurate. Every team has started using customer conversation insights!"

Johannes Ganter
Head of CRM & Digital
James Villas

"We're very impressed by the technology itself, but even more so by the relentless effort the team puts in to support our specific use case."

Try SentiSum today

Democratise voice of the customer insights across your company

Free 2-weeks trial