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SentiSum automatically categorises support queries and surveys with unparalleled accuracy and granularity.
With SentiSum, you have unprecedented access to support conversations. You'll understand the topics and sentiments of every conversation at scale. It becomes simple to identify areas for CX improvement and drive positive business outcomes based on customer support insights.
We simplify reporting via a daily email that ensures you stay up-to-date with performance, top ticket drivers and the largest rises and falls in topics. Subscribe anyone to bring company-wide access to Intercom insights.
With our multi-channel integrations, we bring an unprecedented access to siloes, all in one place. Even voice calls—a particularly difficult data form to access—we turn into text and insight, so you can ask questions of the data.
SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.
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"With SentiSum, in less than 5 minutes, we are now able to understand the drivers of our advocacy from over 100k reviews."
"SentiSum is easy to set up and the insights are accurate. Every team has started using customer conversation insights!"
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"We're very impressed by the technology itself, but even more so by the relentless effort the team puts in to support our specific use case."
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