Granular Trustpilot Sentiment Analytics Software

SentiSum's AI-powered Trustpilot analytics engine helps you quantify the drivers of brand sentiment in real-time. You can even ask any question you want to your customer reviews.

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Our AI Language Understanding Engine

SentiSum's AI analytics engine helps you scale customer feedback analysis to get to the heart of what's driving positive and negative sentiment.

Get insights that are:

‍1. Accurate: Our AI understands meaning, not just keywords.

2. Granular: Our AI surfaces topics at a root cause level.‍

3. Fast: Our AI analyzes reviews instantly and signals negative sentiment to your team.

P.S. We're multilingual and multichannel (even voice).

Sentiment Analysis Across All Your Reviews

Customer reviews provide insight into customer friction points and churn drivers.

With SentiSum, you have unprecedented access to them. You'll understand the topics and sentiment of every review at scale.

It becomes simple to identify areas for CX improvement and drive positive business outcomes based on review insights.

Turn Reviews, Survey Feedback and Support Conversations into Hard Data

Our sentiment analytics engine continuously analyzes your entire customer feedback stack. From support to social, SentiSum gives you a holistic understanding of your customer.

You'll even know about negative feedback in real-time.

AI Engine analytics for customer service

Get to the Root Cause of Sentiment Drivers

Our AI tagging engine identifies the topic, subtopic and sentiments of every Trustpilot review.

You'll have quantitative data to dive and deep dive to drive CX change at your company.

All your channels under one roof

SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.

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