The SentiSum Blog

We help you think of new ideas to improve your customer service: how-to guides, podcasts, interviews and detailed tutorials with industry practitioners and industry experts alike.

Video guide
Ed Deason Cover Art

How to do customer journey mapping with Ed Deason, Head of Customer service at Pret A Manger

Optimisation
AI customer service

22 ways to use AI ticket tags to optimise customer service

Community; CSAT
CSAT Cover Art

Customer satisfaction: Understand, measure, and improve | Complete guide

Case study
Screenshot of schuh homepage

How award-winning retailer, Schuh, uses AI analytics to make sense of large volumes of VoC data in seconds

Latest podcast
How to build a customer obsessed culture with Charlotte Spain

Interview with Charlotte Spain, Customer Service (Rider Happiness) Manager at Buzzbike

Popular eBook
eBook Cover Art

Support-driven growth: 8 industry experts teach how to drive growth from the contact centre

Subscribe for monthly updates

🤝 Opportunities to contribute
📈 Tactical advice for customer service & CX
📚 Free eBooks, articles and podcasts
💕 +1,000 industry professionals

Welcome! Check your email in 5 minutes for all the eBooks. Follow us on LinkedIn for regular entertaining videos :)
Oops! Something went wrong while submitting the form.

All articles →

Actionable customer insight

What are actionable customer insights?

Customer service burnout

+6 ways to prevent customer service burnout when your agents are ready to progress

customer retention

How insights can solve the retention problem in D2C meal kit delivery companies

manual ticket analytics

How to manually analyze customer support tickets

AI buying guide

How to buy an AI platform for customer experience analytics

Zendesk insights

Zendesk support ticket tagging: Why NLP is so powerful

All podcasts →

How to build a customer obsessed culture with Charlotte Spain

How to build a customer obsessed culture with Charlotte Spain

Episode 18

Teresa Anania, VP Global Customer Success and Renewals at Zendesk

Teresa Anania, VP Global Customer Success and Renewals at Zendesk

Episode 17

Nate Brown, Founder at CX Accelerator and Chief Experience Officer at Officium Labs

Nate Brown, Founder at CX Accelerator and Chief Experience Officer at Officium Labs

Episode 16

How customer support can help create better products

How customer support can help create better products

Episode 14

Sham Aziz, Head of Customer Service at Selfridges

Sham Aziz, Head of Customer Service at Selfridges

Episode 13

Adrian Swinscoe, Author of Punk CX and Customer Service Advisor

Adrian Swinscoe, Author of Punk CX and Customer Service Advisor

Episode 12

All interviews →

An interview with Katie Stabler CCXP, Director of Customer Experience

An interview with Katie Stabler CCXP, Director of Customer Experience

An interview with Nicholas Zeisler CCXP, Founder of Zeisler Consulting

An interview with Nicholas Zeisler CCXP, Founder of Zeisler Consulting

An interview with Angela Guedes, Head of Customer Engagement at Typeform

An interview with Angela Guedes, Head of Customer Engagement at Typeform

An interview with Queen Joseph, Founder, Customer Success & Support Ops

An interview with Queen Joseph, Founder, Customer Success & Support Ops

All guides →

Complaints
Customer complaints

How to handle and reduce customer complaints

Sentiment analytics
AI customer service

Customer sentiment analysis: Improve satisfaction with feedback

Improvement
CSAT Cover Art

Customer service improvement: Planning & Ideas

Subscribe for monthly updates

🤝 Opportunities to contribute
📈 Tactical advice for customer service & CX
📚 Free eBooks, articles and podcasts
💕 +1,000 industry professionals

Welcome! Check your email in 5 minutes for all the eBooks. Follow us on LinkedIn for regular entertaining videos :)
Oops! Something went wrong while submitting the form.
linkedin logo
Product demoSupport ticket insightsPricing