SentiSum automates support ticket tagging so you can uncover actionable data from support conversations. Fix friction, triage topics, prioritise opportunities.
SentiSum automatically tags every conversation with detailed topics and sentiment. You'll have valuable insights at your fingertips, which you can use to drive improvements business-wide.
With automated daily reporting, customisable views and company-wide access to insights, everyone can work together easily to tackle the drivers of customer frustration.
With AI-based tags, you’re able to triage or prioritise inquiries based on their topic or sentiment. You’ll save time, improve customer experience, and increase sales.
SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.
"With SentiSum, in less than 5 minutes, we are now able to understand the drivers of our advocacy from over 100k reviews."
"SentiSum is easy to set up and the insights are accurate. Every team has started using customer conversation insights!"
"We're very impressed by the technology itself, but even more so by the relentless effort the team puts in to support our specific use case."
Democratise voice of the customer insights across your company
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