Dixa Ticket Analytics & Insights Integration

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Dixa

Auto-tag Dixa conversations with unparalleled accuracy and granularity

SentiSum automates support ticket tagging so you can uncover actionable data from support conversations. Fix friction, triage topics, prioritise opportunities.

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Trusted by the customer service leaders of the world's most data-driven companies

What our Dixa integration does for you?

Improve agent productivity

Make your ticket tags accurate and granular, and then turn those those into easy-to-access insights

Extract valuable insights

Auto-triage support queries to the right team in real-time and reduce your average handle time significantly

Improve CX and sales

Automatically prioritise important customer queries based on urgency, risk, and sentiment

Automate tagging at root cause level

SentiSum automatically tags every conversation with detailed topics and sentiment. You'll have valuable insights at your fingertips, which you can use to drive improvements business-wide.

Collaborate against customer friction

With automated daily reporting, customisable views and company-wide access to insights, everyone can work together easily to tackle the drivers of customer frustration.

Reduce cost-to-serve with automation

With AI-based tags, you’re able to triage or prioritise inquiries based on their topic or sentiment. You’ll save time, improve customer experience, and increase sales.

What's the impact?

Quantify & confirm assumptions

Reduce weekly reporting time by 20x

Understand and tackle friction points

SEAMLESS INTEGRATION WITH 1000S OF PROVIDERS

SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.

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