The accuracy of every NLP software depends on the context. Some industries and organisations have very complex issues, some are easier to understand.

Our technology surfaces more granular insights and is very accurate compared to (1) customer service agents, (2) built-in keyword tagging tools, (3) other providers who use more generic AI models or ask you to build a taxonomy yourself.

We build you a customised taxonomy and maintain it continuously with the help of our dedicated data scientists. That means the accuracy of your tags are not dependent on the work you put in.

Either way, we recommend you start a free trial. Included in the trial is 12 months of historical analysis—more than enough for you to prove it works.

We're an independent company that's customer obsessed.

Which means we can (and will) quickly build you an integration if we don't already have it. View our current integrations here.

We aim for a one week turn around. That includes building a custom AI model for your data.

We have customers ranging from 4 new tickets per day to thousands per day.

But, usually customers with greater than 10,000 monthly support tickets see significant value from SentiSum.

The more data the better, and the more tickets to manually tag and analyse the more sense it makes to automate them.

No, never.

Our contracts are always done on a monthly-rolling basis. If you're not getting value, we'd rather you're happy than stuck.

We're extremely cautious with your data. With customers the size of British Airways and Schuh, we have to be.
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Reach out to us for more information.