Pricing
Our prices are flexible and scale depending on number of channels, users, and ticket volume—please reach out for specific pricing.
Enterprise
VoC analytics + automations for enterprises
Pro
VoC analytics for mid-market companies
Enterprise
VoC analytics + automations for enterprises
Return on investment
37% ticket reduction
In this case study, our customer reduced ticket volume by 37% thanks to a new issue they uncovered with SentiSum
2-5 FTE time saved
Completely eliminate manual ticket tagging, analytics and reporting to the equivalent of 2-5 full time employees every month depending on ticket volume.
Reduce churn
We uncover drivers of dissatisfaction, friction and churn. Imagine we reduce your churn rate by just 5%. Data shows that can increase profits by up to 95%
Customer stories
Read our customer stories to find out how global, innovative companies are leverage support tickets to grow, fast and efficient.
Frequently asked questions
Let’s face it: Most VoC platforms are bloated dashboards, stale survey charts, and lagging reports.
They leave teams guessing. They react late. They sit in silos.
Sentisum gives you the why — behind churn, drop-offs, and complaints — in real time.
It’s an early warning system for every team: CX, Product, and Marketing.
We don’t rely on generic sentiment models or expect you to build your own taxonomy. Instead, we train custom models using your historical data, guided by our customer success team. A human-in-the-loop approach keeps your insights grounded and reliable.
Insights are precise and reflect your customers’ real language—not generic categories or keyword matches. Anomalies are explainable. That’s why teams across product, support and marketing rely on SentiSum to make decisions they can stand behind.
Yes. We often start with a historical analysis of your own tickets, reviews, or conversations—so you can see how our platform works with your data, not just a demo environment.
We don’t run open-ended free trials. Instead, we scope tailored evaluations to help you prove value quickly without needing full implementation upfront. This approach protects your time and gives better insight into fit.
We have native integrations with tools like Zendesk, Intercom, Freshdesk, Gorgias, Dixa, Salesforce, Trustpilot, Microsoft Fabric, Snowflake and more. Where a native integration isn’t available, we can usually ingest data via API, file transfer, or middleware platforms.
During onboarding, our team handles the setup and works with you to ensure clean data mapping—so you’re not starting from scratch or stuck in implementation limbo.
You’ll get hands-on, proactive support from day one.
We assign you a dedicated customer success manager to guide setup, configure your taxonomy, and tailor the platform to your needs. Most customers see value within days of going live.
Post-launch, we stay close. That means:
- Regular check-ins
- Continuous taxonomy optimization
- Early access to new features
- Advice on embedding insights across teams
We don’t just hand over the keys—we help drive the value.
SentiSum works best for teams with:
- 3,000+ support tickets per month, or
- Multiple feedback channels (e.g. chat, email, reviews), and
- A need for real-time insight across functions.
Our customers range from high-growth scaleups to global brands. If you’re manually tagging or struggling to explain why issues happen, SentiSum can likely help.
SentiSum is built with privacy and security at the core.
We are fully GDPR-compliant, and offer Data Processing Agreements where required. Our platform is also SOC 2 Type 2 certified, independently audited against the five Trust Service Criteria.
Additional protections include:
- Encryption at rest and in transit
- Annual third-party penetration testing
- Role-based access control and MFA
- Configurable data retention policies
Our Trust Centre includes documentation on security, availability, and incident response policies. We’re happy to work with your InfoSec or procurement teams directly.
Try SentiSum today
Turn every customer feedback into clear, easy-to-use insights.