Know what's driving surveys like CSAT & NPS

Our AI-based survey analytics technology integrates in 1-click with 1,000s of providers. Pull granular insights on topic, sentiment, urgency and churn-risks in an instant.

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Loved by teams at

Say hello to accurate, granular, and intelligent auto-tagging

Actionable Insights

Turn every support conversation into actionable insight that feeds into product, website, operations and CX teams.

Granular Reporting

Get to the heart of the matter with root cause analysis on customer sentiments and NPS or CSAT drivers

Automated triggers

Create standardised and dependable automation flows with a customised AI model built with your historical data

Accurate survey analysis with ML

Uncover granular topics and sentiments from survey comment data in seconds and zoom in and out as required.

Works like a human, but better

Get the volume, intent, sentiment and topic of each and every survey free text field — based on meaning not keywords.

Run a more simple, complete QA

Have the full context behind every survey, so you can spend less time on analysis and more time coaching your team.

All your channels under one roof

SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.

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Don't take our word for it

We're proud to be working with these incredible companies, empowering them with actionable insights from their support channels

"SentiSum is easy to set up and the insights are accurate. Every team has started using customer conversation insights!"

Customer story

Joe Quinlivan

Head of Customer Care

“With SentiSum you go in, you open it up, and you see the stories being told to you. You see an increase in a particular topic and immediately understand why."

Customer story