Know what's driving surveys like CSAT & NPS
Our AI-based survey analytics technology integrates in 1-click with 1,000s of providers. Pull granular insights on topic, sentiment, urgency and churn-risks in an instant.
Say hello to accurate, granular, and intelligent auto-tagging
Turn every support conversation into actionable insight that feeds into product, website, operations and CX teams.
Get to the heart of the matter with root cause analysis on customer sentiments and NPS or CSAT drivers
Create standardised and dependable automation flows with a customised AI model built with your historical data
Accurate survey analysis with ML
Uncover granular topics and sentiments from survey comment data in seconds and zoom in and out as required.
Works like a human, but better
Get the volume, intent, sentiment and topic of each and every survey free text field — based on meaning not keywords.
Run a more simple, complete QA
Have the full context behind every survey, so you can spend less time on analysis and more time coaching your team.
All your channels under one roof
SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.
Don't take our word for it
We're proud to be working with these incredible companies, empowering them with actionable insights from their support channels
"SentiSum is easy to set up and the insights are accurate. Every team has started using customer conversation insights!"
Head of Customer Care
“With SentiSum you go in, you open it up, and you see the stories being told to you. You see an increase in a particular topic and immediately understand why."
Director of customer support
"We're very impressed by the technology itself, but even more so by the relentless effort the team puts in to support our specific use case."
Head of CRM & Digital
Try SentiSum today
Democratise voice of the customer insights across your company