Know what's driving surveys like CSAT & NPS

Quickly understand why customers are responding the way they are and make faster, customer-centric decisions.

Trusted by the customer service leaders of the world's most data-driven companies

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Say hello to accurate, granular, and intelligent auto-tagging

Actionable Insights

Turn every support conversation into actionable insight that feeds into product, website, operations and CX teams.

Granular Reporting

Get to the heart of the matter with root cause analysis on customer sentiments and NPS or CSAT drivers

Automated triggers

Create standardised and dependable automation flows with a customised AI model built with your historical data

Accurate survey analysis with ML

Uncover granular topics and sentiments from survey comment data in seconds and zoom in and out as required.

Works like a human, but better

Get the volume, intent, sentiment and topic of each and every survey free text field — based on meaning not keywords.

Run a more simple, complete QA

Have the full context behind every survey, so you can spend less time on analysis and more time coaching your team.
SEAMLESS INTEGRATION WITH 1000S OF PROVIDERS

SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.

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british airways
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Catherine Onions
Head of Customer Service

"With SentiSum, in less than 5 minutes, we are now able to understand the drivers of our advocacy from over 100k reviews."

Gousto
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Joe Quinlivan
Head of Customer Care

"SentiSum is easy to set up and the insights are accurate. Every team has started using customer conversation insights!"

Johannes Ganter
Head of CRM & Digital

"We're very impressed by the technology itself, but even more so by the relentless effort the team puts in to support our specific use case."

Try SentiSum today

Democratise voice of the customer insights across your company

Free 2-weeks trial

✓Automated
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✓Customised

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