Tackle customer complaints with AI
Using SentiSum, you'll have micro level ticket tags so you can easily deep dive reasons for complaints.
See our customer complaint analysis tool in action:
“SentiSum helps us identify problems that previously went unnoticed and would have continued to cause issues for our customers.”
Director of Customer Service, +$75m revenue eCommerce company
Uncover granular insights with AI
Our AI allows you to deep dive from high level topics down to the fundamental customer complaint drivers.
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Easy customer complaints root cause analysis
Uncover customer insight from complaints that's trusted, significant and actionable.
Chat to us today, we'd love to show you around:
Real-time analytics
Complaint tags are contextual
Improve customer satisfaction
Highly granular insights
Multiple topics tagged per complaint
Customised AI model improves accuracy
Machine learning improves over time
Insights that inspire action
Product features
Customised taxonomy
We'll build you a customised tag taxonomy that's specific to your data. That makes our insights uniquely accurate and granular.
Hierarchical ticket tagging
Our AI tags tickets at multiple levels. From generic, when you want a high level overview, down to the fundamental problem.
Contextual ticket tagging
When checking in on our platform, you'll be able to see additional context around a problem, like location of the issue.
Simple-to-use
Everything complicated is done by us. Our platform is built to be easy to understand by anyone. All you need to do is log in.
Anomaly alerting
SentiSum flags anomalies in your tickets. So if an issue is suddenly affecting your customers, you'll know and can take preventive action.
Machine learning
We build you a unique algorithm that is quality assured. It's continuously improved over time by supervised machine learning.
Real-time insight
Our analytics are refreshed as frequently as you like. You can know new contact drivers instantly.
Truly multi-channel
We provide real-time analytics on any contact channel. Voice, email, and live chat included.
What our customers say
"SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay."
Catherine, Director of Customer Service
"SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales."
Sean Mckee, Director of CX & eCommerce
"SentiSum took away manual collation of 'reason for contact data'. It helped us drive change without the manual effort of building evidence that something needs to improve."
Jack, Contact Centre Manager
