A newsfeed of reasons for contact

Our daily digest automatically reports our AI ticket tags. It saves you time and ensures every department leader knows what's driving support tickets.

Book a demo to see our call center reporting in action:

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SentisumSentisum

“SentiSum helps us identify problems that previously went unnoticed and would have continued to cause issues for our customers.”

Director of Customer Service, +$75m revenue eCommerce company

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Read our customer stories →

Subscribe anyone to customer insight

Subscribe any team to a daily email summary of the main drivers of support tickets. Keep change makers informed with call center data.

One part of the future of customer service

Our AI-powered support ticket analytics work best when they underpin strategy. Share them widely.

Chat to us today, we'd love to show you around:

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Empower continuous change

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Multi-level ticket tagging

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Deeply know your customer

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Train agents on rising issues

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Tackle insight silos

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Granular ticket tags

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Advanced ML

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Increase first call resolution

Product features

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Customised taxonomy

We'll build you a customised tag taxonomy that's specific to your data. That makes our insights uniquely accurate and granular.

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Hierarchical ticket tagging

Our AI tags tickets at multiple levels. From generic, when you want a high level overview, down to the fundamental problem.

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Contextual ticket tagging

When checking in on our platform, you'll be able to see additional context around a problem, like location of the issue.

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Simple-to-use

Everything complicated is done by us. Our platform is built to be easy to understand by anyone. All you need to do is log in.

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Anomaly alerting

SentiSum flags anomalies in your tickets. So if an issue is suddenly affecting your customers, you'll know and can take preventive action.

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Machine learning

We build you a unique algorithm that is quality assured. It's continuously improved over time by supervised machine learning.

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Real-time insight

Our analytics are refreshed as frequently as you like. You can know new contact drivers instantly.

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Truly multi-channel

We provide real-time analytics on any contact channel. Voice, email, and live chat included.

What our customers say

British Airways

"SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay."

Catherine Onion

Catherine, Director of Customer Service

Schuh

"SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales."

Sean Mckee

Sean Mckee, Director of CX & eCommerce

Leading tyre co.

"SentiSum took away manual collation of 'reason for contact data'. It helped us drive change without the manual effort of building evidence that something needs to improve."

Jack Lems

Jack, Contact Centre Manager

SentiSum product overview
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