Know ticket drivers in real-time
Our AI for customer support automatically tags support tickets with unparalleled granularity, accuracy and timeliness.
See our AI customer support analytics in action:
“SentiSum helps us identify problems that previously went unnoticed and would have continued to cause issues for our customers.”
Director of Customer Service, +$75m revenue eCommerce company
AI deals with volume, easily
AI is able to understand the topic and sentiment of large volumes of free text in minutes. Not only that, it's accurate.
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AI customer support insights drive growth
Support ticket insights are powerful. With them, customer support can set company-wide strategy and drive growth.
Chat to us today, we'd love to show you around:
Real-time analytics
Reduce customer pain points
Give back agent time
Proactively prevent ticket drivers
Lead continuous improvement
Identify area for upsell
Train agents quickly on rising topics
Improve customer satisfaction
Product features
Customised taxonomy
We'll build you a customised tag taxonomy that's specific to your data. That makes our insights uniquely accurate and granular.
Hierarchical ticket tagging
Our AI tags tickets at multiple levels. From generic, when you want a high level overview, down to the fundamental problem.
Contextual ticket tagging
When checking in on our platform, you'll be able to see additional context around a problem, like location of the issue.
Simple-to-use
Everything complicated is done by us. Our platform is built to be easy to understand by anyone. All you need to do is log in.
Anomaly alerting
SentiSum flags anomalies in your tickets. So if an issue is suddenly affecting your customers, you'll know and can take preventive action.
Machine learning
We build you a unique algorithm that is quality assured. It's continuously improved over time by supervised machine learning.
Real-time insight
Our analytics are refreshed as frequently as you like. You can know new contact drivers instantly.
Truly multi-channel
We provide real-time analytics on any contact channel. Voice, email, and live chat included.
What our customers say
"SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay."
Catherine, Director of Customer Service
"SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales."
Sean Mckee, Director of CX & eCommerce
"SentiSum took away manual collation of 'reason for contact data'. It helped us drive change without the manual effort of building evidence that something needs to improve."
Jack, Contact Centre Manager
