Analyse customer sentiments using machine learning

SentiSum automatically understands and reports the hidden sentiments in customer support conversations.

Insights from every email, chat, call and survey become easy to access, so you can report on tags in minutes and drive company wide improvements.

Biggest sentiment drivers

Trusted by the customer service leaders of the world's most loved companies

Schuh LogoNew Look LogoBA LogoNestle LogoNestle Logo
Customer insights single source of truth platform

Improve customer experience at the root

SentiSum's machine learning-based analytics surfaces granular insight, whatever the scale.

You'll suddenly have access to quantitative topics and their sentiment, in enough detail to uncover what's responsible and work on a fix.

Built to save you time

An image showing AI ticket tagging and automated support ticket tagging

Bring multiple data sources together

We'll quantify the topic and sentiment of every piece of your qualitative feedback in seconds. Even for those survey scores without an explanation, you'll see the support ticket topic and additional CRM context.

Have more actionable information at your fingertips than ever.

About our tech

Understand sentiment trends at a granular level

SentiSum understands multiple topics in each conversation and applies one consistent taxonomy to your entire conversation history.

You'll have the volume and sentiment of every channel in one place, so you can simply switch between them and undertake root cause analysis in minutes—our customers always find things they didn't yet know about.

Use CSAT for quality assurance (QA)
A daily email full of customer insights

More than just sentiment analysis

When you have accurate tags across your conversation channels, you can leverage those to set up automated systems and triggers.

Automate who gets tickets on each topic, which tickets are prioritised, and if to create a ticket when a customer leaves a negative review.

Neat.

All your channels under one roof

SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.

Explore integrations

Try SentiSum today

Democratize voice of the customer insights across your company

Free 30-Day Trial

✓Automated
✓Accurate
✓Customised