Automatically analyse customer sentiments from every customer service email, chat, call, review, and survey.
Use meaningful insights from customer sentiment analysis to make your voice of the customer programme holistic.
Data-driven insights for customer-focused teams:
• Customer Service
• Customer Insights
SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.
"With SentiSum, in less than 5 minutes, we are now able to understand the drivers of our advocacy from over 100k reviews."
"SentiSum is easy to set up and the insights are accurate. Every team has started using customer conversation insights!"
"We're very impressed by the technology itself, but even more so by the relentless effort the team puts in to support our specific use case."