Utilise the power of customer sentiment analysis
Automatically analyse customer sentiments from every customer service email, chat, call, review, and survey.
Use meaningful insights from customer sentiment analysis to make your voice of the customer programme holistic.
Data-driven insights for customer-focused teams:
• Customer Service
• Customer Insights
Customer sentiment analysis that deep-dives into problem areas
Improve customer experience and retention
Quickly recognise the pain points and friction areas troubling your customers and address them at the root to reduce customer churn and improve overall CX.
Know exactly which features to prioritise
Use authentic customer feedback data to identify the bottlenecks in your product and shape your product roadmap based on what your customers need.
Understand the drivers of metrics like NPS and CSAT
Discover what’s driving your NPS and CSAT scores, double down on the positives and improve on the negatives to boost these scores.
SentiSum uses a powerful AI engine to consistently tag and categorise your customer service conversations.
So you always get:
Turn every support conversation into actionable insight that feeds into product, website, operations and CX teams.
Get to the heart of the matter with root cause analysis on customer sentiments and NPS or CSAT drivers
Create standardised and dependable automation flows with a customised AI model built with your historical data
All your channels under one roof
SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.
Don't take our word for it
We're proud to be working with these incredible companies, empowering them with actionable insights from their support channels
"SentiSum is easy to set up and the insights are accurate. Every team has started using customer conversation insights!"
Head of Customer Care
“With SentiSum you go in, you open it up, and you see the stories being told to you. You see an increase in a particular topic and immediately understand why."
Director of customer support
"We're very impressed by the technology itself, but even more so by the relentless effort the team puts in to support our specific use case."
Head of CRM & Digital
Try SentiSum today
Democratise voice of the customer insights across your company