An interview with Queen Joseph, Founder, Customer Success & Support Ops

An interview with Queen Joseph, Founder, Customer Success & Support Ops

Queen Joseph is a talented Customer Success & Support Ops Consultant working with Seed, Series A, or Series B investment stage startups.

She's constantly posting helpful content on LinkedIn. Recently, she posted this:

Queen Joseph LinkedIn post

Which we thought was super actionable for customer support leaders to share with their teams.

We caught up with Queen to get to know who she is and what she's learned in her time building support operations from scratch.

In only 340 words, Queen shares:

  • Why working for herself has been life-changing...
  • What her biggest professional failure taught her...
  • Her advice to new industry professionals...
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Hey, Queen.

1. What's your work routine?

I don't follow the hype of successful people waking up every day at 4 am. I'm a night owl, so most of my planning for my workday, whether it's prepping for meetings or planning client projects, I do at night before bedtime. When I wake up, I say my gratitude and set my intentions for the day. It's easier for me to start the day because I've planned the night before. I consider my work routine structured and focused on what's essential at that moment.

2. What do you know about your work now that you wish you'd known when you first started?

I wish I had known how valuable my skills, time, and knowledge are to clients. In the beginning, I undervalued my services, which resulted in undercharging and working with terrible clients.

3. What did your biggest professional failure teach you?

I worked at a Fortune 500 company and applied for a management role, a transfer, and another senior level role and didn't get either. I was devastated and felt like a failure. I had accomplished a lot in my career and didn't understand why I was stuck in my job role. I got the idea to start doing consulting work on the side to earn extra money. My intention was never to be self-employed. However, that is where I found success, and many doors started opening up for me. I found joy and happiness in my work for the first time in my career. Those perceived failures taught me that they weren't really failures, simply redirections to the right path in life.

4. What would you tell your younger self if you could?

I would tell my younger self to relax, enjoy the small things in life, and live in the moment. It's okay to change careers and be confused about what you want to do and be when you grow up. Life will work itself out.

5. What book has helped you the most over your career?

I'm into spirituality, so I read and follow self-help and spiritual gurus. Think and Grow Rich by Napoleon Hill helped shift my mindset and impacted my personal and professional life.

6. And your parting piece of advice?

The advice I would give someone is to follow your calling and passion. Seek work that is fulfilling from a deeper level, and money and opportunities will find you.

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