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Learn How To Improve Your Customer Experience Journey

Identifying underlying customer problems is hard. Often, what's clear within a silo is largely unknown by the rest of the business.

Find out how you can:

  • Quantify your strengths and weaknesses.
  • Generate new insights on the go.
  • Leverage a single source of customer truth.


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The importance of benchmarking your customer experience against your competitors

I have been asking all the Customer experience Directors that I meet whether they benchmark their customer experience against the past or their main competitors and the answer is more often than not - No!! When I ask why this is the usual answer is that this is just too hard and difficult to do....

Guest Blog - We rank the best way to survey customers

Mitchel Nicholson @ Reevoo a SentiSum Partner

How Artificial Intelligence delivers actionable insight from your customer feedback data

AI is being hailed as the new panacea to big data challenges and customer feedback data is just one of those in which it excels.

Six secrets to a great customer feedback strategy

Guest blog from Mitchel Nicholson @ Reevoo 

Wow - Artificial Intelligence is amazing .......

......for analysing the growing mountains of customer review feedback and NPS and the more intelligence you give it upfront the faster, more accurate and consistent the results will be

What Customer Feedback can you see?

Can you see all your customer feedback in one system?

How valuable would a single view of your customer feedback truth be to your business?

Understanding customer lingo - does your customer feedback analysis solution understand your customers?


Overwhelming customer feedback data

2 Weeks ago

It was that time of the year when my wife's mobile phone contract was due for renewal. My wife has no interest in latest and greatest phones but new and shiny gadgets are one of my weaknesses, though I have managed my weakness well since I left the lucrative banking world and founded...

The more touch points the more complex your customer satisfaction management will be


Learning By Doing - The Evolution of SentiSum's Architecture