10 Facts On The Travel And Tourism Customer Journey

Posted by Katie Watson on Jul 11, 2019 3:10:44 PM

 

The travel industry has already changed so much in the last 10 years and it is important to understand how the customer journey has evolved. Below are 10 facts on how customers decide their next adventure and what influences their decisions. 

 

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Topics: customer journey, brand reputation, travel and tourism

What is worse than a Delayed Plane #FlyMaybe

Posted by Katie Watson on Jul 9, 2019 9:52:07 AM

 

At first I thought that nothing could be worse than a delayed plane for travel companies. However, after exploring the PR disaster Flybe experienced on Twitter this week, I realised responding to consumers in real time is more important than ever. When a plane is delayed there is not much consumers can do but when they feel ignored, they can just shout louder.

 

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Topics: customer experience, Real Time, brand reputation, travel and tourism

Delivery: How Does It Affect A Retailer's Reputation

Posted by Kirsty Pinner on Feb 18, 2019 10:11:45 AM
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Topics: customer experience, customer feedback, artificial intelligence, AI, logistics

How Delivery Companies Can Become Customer-Obsessed

Posted by Kirsty Pinner on Jan 28, 2019 2:13:46 PM

The role of customer service in the delivery experience.

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Topics: nlp, customer experience, customer journey, logistics

Last Mile: Dropping Off The Parcel

Posted by Kirsty Pinner on Jan 26, 2019 6:19:59 PM

Exploring what makes a good delivery...

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Topics: nlp, customer experience, customer journey, logistics

3 Essential Components of Good Communication In Delivery

Posted by Kirsty Pinner on Jan 26, 2019 6:14:43 PM

Exploring how communication before delivery influences customers.

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Topics: nlp, customer experience, customer journey, logistics

The importance of benchmarking your customer experience against your competitors

Posted by sharad khandelwal on Jul 17, 2018 9:40:00 AM

I have been asking all the Customer experience Directors that I meet whether they benchmark their customer experience against the past or their main competitors and the answer is more often than not - No!! When I ask why this is the usual answer is that this is just too hard and difficult to do. So I thought I would write about benchmarking and how valuable it can be.

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Topics: customer experience, artificial intelligence

Guest Blog - We rank the best way to survey customers

Posted by Guest Author - Reevoo on Jul 12, 2018 8:30:00 AM

Mitchel Nicholson @ Reevoo a SentiSum Partner

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Topics: customer feedback, customer survey

How Artificial Intelligence delivers actionable insight from your customer feedback data

Posted by sharad khandelwal on Jul 4, 2018 8:45:00 AM

AI is being hailed as the new panacea to big data challenges and customer feedback data is just one of those in which it excels.

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Topics: customer experience, artificial intelligence, AI

Six secrets to a great customer feedback strategy

Posted by Guest Author - Reevoo on Jun 29, 2018 8:30:00 AM

Guest blog from Mitchel Nicholson @ Reevoo 

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Topics: customer experience, customer feedback