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Prevent Black Friday Disasters Before They Happen.
Sentisum’s advanced AI scans every customer conversation in real-time helping you identify and fix problems instantly, ensuring a seamless Black Friday for your customers.
How I Managed My Call Center Then vs. How I'd Manage It Now
Insights from
Sham Aziz,
Customer Service Veteran
ex Selfridges, Matches, Ocado
THEN
Organized Chaos and Manual Firefighting
Manual Headcount Planning
Scrambling for Budget Approvals
Endless Data Sifting in Excel
Reactive Firefighting of Live Issues
Stressful Twice-Daily Problem Reports
NOW
Proactive Efficiency
Instant Staffing Insights
Automated Issue Detection
Real-Time Problem Alerts
Smooth, Stress-Free Operations
Exceptional Customer Experiences
We were always fighting fires, trying to keep up with the chaos. It was exhausting and inefficient.
— Sham Aziz
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