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7 tactics for selling the value of customer service & experience

In this short guide, we show 7 impactful tactics that will help you sell the value of CX and customer service throughout your company. Use them to win investment for customer-first projects and to instil the right mindset in departments that are disconnected from the customer.

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Answers to these questions inside

How do I make CX easy to understand?
How do I position my point of view so it resonates with others?
What evidence do I need to support my argument?
Who do I need to get on board with my ideas? When?
• How can I make my company value the customer in every decision?

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