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Busting the three biggest customer service myths

Interview with Aistė Sobutienė, the customer support director at Vinted

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In today's Support Insights episode, we sit down with the brilliant Aistė Sobutienė, the customer support director at Vinted.

Together, we tackle three of the most common myths in the customer service world:

  1. The classic "the customer is always right".
  2. All customers prefer dealing with a human, as opposed to a machine.
  3. You always should exceed the customers expectations.

Aiste gifted us with a fresh perspective on these, with some ideas that may surprise you.

Here's a clip of Aiste explaining her thoughts on automation & autonomy from her experience.

In the rest of the episode, we cover:

  • Should companies be devoting more to their CX?
  • Why customer support/service should prioritise on simply delivering whats expected
  • Why measuring your agents time and effort using efficient reporting can help build a competitive product/service

Watch the Episode

In the next 5 years, customer experience is 45% of companies top priority. Investing in CX initiatives has the potential to double your revenue within 36 months. 86% of buyers are willing to pay more for a great customer experience.
Source: CX statistics
  • In the next 5 years, customer experience is 45% of companies top priority.
  • Investing in CX initiatives has the potential to double your revenue within 36 months.
  • 86% of buyers are willing to pay more for a great customer experience.
Source: CX statistics

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Busting the three biggest customer service myths

Interview with Aistė Sobutienė, the customer support director at Vinted
Interview with Aistė Sobutienė, the customer support director at Vinted
Join a community of 2139+ customer-focused professionals and receive bi-weekly articles, podcasts, webinars, and more!
← Browse other podcasts

In today's Support Insights episode, we sit down with the brilliant Aistė Sobutienė, the customer support director at Vinted.

Together, we tackle three of the most common myths in the customer service world:

  1. The classic "the customer is always right".
  2. All customers prefer dealing with a human, as opposed to a machine.
  3. You always should exceed the customers expectations.

Aiste gifted us with a fresh perspective on these, with some ideas that may surprise you.

Here's a clip of Aiste explaining her thoughts on automation & autonomy from her experience.

AI for customer service ebook

In the rest of the episode, we cover:

  • Should companies be devoting more to their CX?
  • Why customer support/service should prioritise on simply delivering whats expected
  • Why measuring your agents time and effort using efficient reporting can help build a competitive product/service

Watch the episode

Join a community of 2139+ customer-focused professionals and receive bi-weekly articles, podcasts, webinars, and more!