Sentiment analysis Zendesk

Leverage your Zendesk for growth

Real-time, granular insights on every Zendesk support ticket can help you to tackle the root cause of customer friction.

Customers using SentiSum's conversational analytics platform
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Benefits of our Zendesk integration

Your Zendesk support tickets are a rich source of customer feedback. With our AI-powered support ticket insights, we'll unlock your Zendesk ticket logs to provide objective, timely insight about reasons for contact. Zero manual tagging.

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Uncover reasons for contact in real-time
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Remove admin tasks for agents
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Share actionable data widely
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Tackle the root of customer complaints

Zendesk Chat Analytics Integration

How our conversation analytics integration boosts your Zendesk

Zendesk Ticket Tags

SentiSum's Zendesk Insights

Tickets tagged inconsistently

Every ticket is tagged with granular topics

Tags need to be cleaned

We maintain useful tags for you

Tags are high-level like 'objection raised'

Tags are granular like 'missing item'

Historical logs are inaccessible

Analyse historical logs in minutes

Reasons for contact reporting is complex

Report reasons for contact with confidence

Automated tagging is rule-based and naive

Tagging is achieved through machine learning and is smart

Tagging is at a singular level

Tagging is hierarchical. You can drill down from high level to specifics.

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How it works

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We build you a customised AI

We'll work with you to train an AI which then improves itself all the time.

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Our AI continuously analyses your channels

With our Zendesk integration, we can uncover insights on all channels, in real-time.

Deliver insights to product

You get real-time analytics

You'll see root cause analysis, anomaly alerts and proactive, closed loop feedback

Unified customer insights
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Loop closing, not risk exposing

Tackle customer churn with insight

Turn customer reviews, NPS survey results and social media comments into Zendesk tickets, so customer churn can be dealt with immediately.

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Real-time and complete, not ad-hoc and sampled

Confidently report customer insights

Report actionable, unbiased insight to the rest of your company. Make them listen with data evidence.

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SentiSum daily digest
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Simple and shared, not complex and siloed

Granular customer insights daily

Feed contact centre insights to every team across the company with our automated daily digest.

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Multi-level ticket tagging

Drill down to the root cause

Our AI understands topic hierarchy and automates multi-level tagging. Uncover granular insight that are easy to deep dive.

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Quick integration across these platforms and more

Sentiment Analysis ZendeskSentiment Analysis TrustpilotIntercom Sentiment AnalysisSentiment Analysis SalesforceSentiment Analysis FreshdeskSentiment Analysis NPSSentiment Analysis GmailSentiment Analysis Whatsapp
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Trusted by industry-leading organisations

"SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales."

Sean Mckee

Director of Ecommerce & Customer experience

Customer analytics software

"SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay."

Catherine Onions

Head of Customer Service, British Airways

Chat analytics software

"SentiSum took away manual collation of data for why customers contact us. It has helped us drive change without manually having to collate information or feedback on why something needs to improve."

James Jones

Head of Customer Service, large eCommerce retailer