Drive improvement with support ticket insights

We'll help you understand reasons for contact with unparalleled granular, accuracy and timeliness. Armed with those insights, you'll be able to drive growth from the frontline.

Get a demo to see our support ticket analytics in action:

Support Ticket Analytics Platform
SentisumSentisum

Trusted by global companies

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Read our customer stories →

Lead with insight

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Truly understand reasons for contact

Feel confident you know your customers.

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Conduct root cause analysis with ease

Rapidly understand and report drivers of customer friction.

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Lead change from the frontline

Make customer service the strategic centre of your business.

Let your agents focus on your customer

Let intelligent automation do the repetitive tasks. So your agents can focus on customer service and process improvement.

“We've saved hours of manual sorting of free customer text while simultaneously achieving an objectivity which previously eluded us.”

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Sean Mckee, Director of CX & eCommerce, Schuh

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Conduct simple root cause analysis

You'll understand every ticket at multiple levels, making it easy to get to the root cause of support tickets. Identify areas for continuous improvement and build evidence to drive cross-functional change.

“SentiSum helps us identify problems that previously could have gone unnoticed and would have continued to cause issues for our customers.”

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Jack Lems, Director of Customer Service

Understand historical data logs

Unlock reasons for contact from historical channel logs in minutes—be wow'd by what you discover, you don't know what you don't know.

“In less than 5 minutes, we are now able to understand the drivers of our advocacy from over 100k tickets”

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Catherine Onions, Director of Customer Service, BA

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What our customers say

British Airways

SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay."

Catherine, Director of Customer Service

Schuh

SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales.

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Sean Mckee, Director of CX & eCommerce

Leading tyre co.

SentiSum took away manual collation of 'reason for contact data'. It helped us drive change without the manual effort of building evidence that something needs to improve.

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Jack, Contact Centre Manager

Integrations

We integrate with any customer contact channel

Drive growth with granular insight

Underpin your customer service strategy with evidence to tackle churn, improve processes and train agents.

Chat to us today, we'd love to show you around:

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Save agent time on every contact

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Reduce customer contact

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Come to the table with evidence

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Train agents on rising issues

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Improve CSAT

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Deeply know your customer

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Lead continuous improvement

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Decrease resolution time