Drive improvement with support ticket insights

We'll help you understand reasons for contact with unparalleled granular, accuracy and timeliness. Armed with those insights, you'll be able to drive growth from the frontline.

Get a demo to see our support ticket analytics in action:

Support Ticket Analytics Platform

Trusted by global companies

Accenture LogoNew Look LogoBA LogoNestle LogoZendesk LogoSchuh LogoSchuh Logo

Read our customer stories →

Lead with insight

Target symbol

Truly understand reasons for contact

Feel confident you know your customers.

Chat symbol

Conduct root cause analysis with ease

Rapidly understand and report drivers of customer friction.

Setting symbol

Lead change from the frontline

Make customer service the strategic centre of your business.

Let your agents focus on your customer

Let intelligent automation do the repetitive tasks. So your agents can focus on customer service and process improvement.

“We've saved hours of manual sorting of free customer text while simultaneously achieving an objectivity which previously eluded us.”

Sean Mckee Headshot

Sean Mckee, Director of CX & eCommerce, Schuh

Cartoon customer service image
Root cause analytics illustration

Conduct simple root cause analysis

You'll understand every ticket at multiple levels, making it easy to get to the root cause of support tickets. Identify areas for continuous improvement and build evidence to drive cross-functional change.

“SentiSum helps us identify problems that previously could have gone unnoticed and would have continued to cause issues for our customers.”

Lucas Headshot

Jack Lems, Director of Customer Service

Understand historical data logs

Unlock reasons for contact from historical channel logs in minutes—be wow'd by what you discover, you don't know what you don't know.

“In less than 5 minutes, we are now able to understand the drivers of our advocacy from over 100k tickets”

Catherine onions headshot

Catherine Onions, Director of Customer Service, BA

Historical logs illustration

What our customers say

British Airways

SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay."

Catherine, Director of Customer Service


SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales.

Sean Mckee Headshot

Sean Mckee, Director of CX & eCommerce

Leading tyre co.

SentiSum took away manual collation of 'reason for contact data'. It helped us drive change without the manual effort of building evidence that something needs to improve.

Lucas Headshot

Jack, Contact Centre Manager


We integrate with any customer contact channel

Drive growth with granular insight

Underpin your customer service strategy with evidence to tackle churn, improve processes and train agents.

Chat to us today, we'd love to show you around:

Book a demo
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Tick symbol

Save agent time on every contact

Tick symbol

Reduce customer contact

Tick symbol

Come to the table with evidence

Tick symbol

Train agents on rising issues

Tick symbol

Improve CSAT

Tick symbol

Deeply know your customer

Tick symbol

Lead continuous improvement

Tick symbol

Decrease resolution time