Our AI uncovers the reasons for customer contact from every conversation. Armed with this insight you can make evidence-backed decisions and drive cross-functional change.
Support tickets are the only pure form of customer feedback. They're rich, unbiased and actionable. Make unlocking your customer's voice your priority.
Report actionable, unbiased insight to the rest of your company. Make them listen with data evidence.
Our dashboard is accessible to everyone. When teams across the company are fed insight every day, real change can happen.
"SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales."
Director of Ecommerce & Customer experience
"SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay."
Head of Customer Service, British Airways
"SentiSum took away manual collation of data for why customers contact us. It has helped us drive change without manually having to collate information or feedback on why something needs to improve."
Head of Customer Service, large eCommerce retailer