We'll help you understand reasons for contact with unparalleled granular, accuracy and timeliness. Armed with those insights, you'll be able to drive growth from the frontline.
Trusted by global companies
Truly understand reasons for contact
Feel confident you know your customers.
Conduct root cause analysis with ease
Rapidly understand and report drivers of customer friction.
Lead change from the frontline
Make customer service the strategic centre of your business.
Let intelligent automation do the repetitive tasks. So your agents can focus on customer service and process improvement.
“We've saved hours of manual sorting of free customer text while simultaneously achieving an objectivity which previously eluded us.”
Sean Mckee, Director of CX & eCommerce, Schuh
You'll understand every ticket at multiple levels, making it easy to get to the root cause of support tickets. Identify areas for continuous improvement and build evidence to drive cross-functional change.
“SentiSum helps us identify problems that previously could have gone unnoticed and would have continued to cause issues for our customers.”
Jack Lems, Director of Customer Service
Unlock reasons for contact from historical channel logs in minutes—be wow'd by what you discover, you don't know what you don't know.
“In less than 5 minutes, we are now able to understand the drivers of our advocacy from over 100k tickets”
Catherine Onions, Director of Customer Service, BA
SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay."
Catherine, Director of Customer Service
SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales.
Sean Mckee, Director of CX & eCommerce
SentiSum took away manual collation of 'reason for contact data'. It helped us drive change without the manual effort of building evidence that something needs to improve.
Jack, Contact Centre Manager
We integrate with any customer contact channel
Underpin your customer service strategy with evidence to tackle churn, improve processes and train agents.
Chat to us today, we'd love to show you around:
Save agent time on every contact
Reduce customer contact
Come to the table with evidence
Train agents on rising issues
Deeply know your customer
Lead continuous improvement
Decrease resolution time