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Our Help Scout text analytics integration.
Turn your best source of Voice of Customer data into actionable insights with SentiSum.
How It Works
Accurate. Granular. Fast.
Sentisum uses the latest advances in natural language processing to analyze your calls, chats, emails, and survey results.
It doesn't tag tickets like a human. We're slow and make mistakes.
Our AI is the opposite, even at huge scales it understands the nuances of complex speech and text.
You'll have detailed tags and trend analytics on the drivers of sentiment—whatever the support channel.
What our Help Scout integration does for you
Analyze Voice of Customer
Your help desk is your largest repository of voice of customer data. SentiSum helps you extract actionable insights with ease.
Identify Trends
SentiSum's AI applies granular tags ticket tags in real time. Use our dashboard to track trends or do root cause analyses.
Query Your Tickets
With our latest AI tools, you can ask any question you want and get an answer.
Instant answers, infinite insights
Say goodbye to manually digging through data or waiting on reports. Get quick, meaningful answers about your customer experience with SentiSum. It's as easy as asking a question.
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Automated analysis that truly gets your customers
SentiSum's powerful AI analyzes and tags every customer conversation across emails, chats, phone calls, surveys, and reviews in 100+ languages, providing you with valuable insights such as sentiment, reason for contact, and more
Efficient support with real-time analysis
Utilize SentiSum's real-time analysis to smartly prioritize, route, and escalate customer queries based on sentiment, urgency, and contact reason.
What's the impact?
Quantify & confirm assumptions
Reduce weekly reporting time by 20x
Understand and tackle friction points
Try SentiSum today
Democratise voice of the customer insights across your company
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