SentiSum product

Get accurate, actionable insights from your Gorgias conversations

SentiSum automates support ticket tagging so you can uncover actionable data from support conversations. Fix friction, triage topics, and auto-prioritise opportunities.

Find us in the Gorgias marketplace.

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Gousto's contact centre automates the tagging of 100,000 tickets per month. Those tag insights power automations and drive company-wide feedback loops.

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What our Gorgias integration does for you


Save agents hours of time

Extract valuable insight

Improve CX & sales

Here's how👇

AI tagging

1. Accurately automate tagging at a granular level

SentiSum automatically tags every conversation with detailed topics and sentiment.

You'll have valuable insights at your fingertips, which you can use to drive improvements business-wide.

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"We've saved hours of manual sorting of free customer text while simultaneously achieving an objectivity which previously eluded us."—Sean Mckee, Director of eCommerce

AI tagging support scaling

2. Collaborate against customer friction

With automated daily reporting, customisable views and company-wide access to insights, everyone can work together easily to tackle the drivers of customer frustration.

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"SentiSum helps us understand our customers feedback instantly, identifying key issues in our customer journey and take action to fix them."—Head of customer support at the UK's leading online tyre retailer

3. Reduce cost-to-serve with automation

With AI-based tags, you’re able to triage or prioritise inquiries based on their topic or sentiment. You’ll save time, improve customer experience, and increase sales.

3-minute product demo👇

What's the impact?

Quantify & confirm assumptions

Reduce weekly reporting time by 20x

Understand and tackle friction points

Get a free trial like no other

  • 12 months of your real customer support data
  • Free evaluation of your current tag taxonomy
  • Free insight report
  • Unlimited logins and full access.

"The free trial helped us overcome the worry that the AI wouldn't be as accurate or granular as promised in our unique business context."—Director of Customer Service, Gousto