SentiSum automates support ticket tagging so you can uncover actionable data from support conversations. Fix friction, triage topics, and auto-prioritise opportunities.
Find us in the Gorgias marketplace.
Gousto's contact centre automates the tagging of 100,000 tickets per month. Those tag insights power automations and drive company-wide feedback loops.
SentiSum automatically tags every conversation with detailed topics and sentiment.
You'll have valuable insights at your fingertips, which you can use to drive improvements business-wide.
"We've saved hours of manual sorting of free customer text while simultaneously achieving an objectivity which previously eluded us."—Sean Mckee, Director of eCommerce
With automated daily reporting, customisable views and company-wide access to insights, everyone can work together easily to tackle the drivers of customer frustration.
"SentiSum helps us understand our customers feedback instantly, identifying key issues in our customer journey and take action to fix them."—Head of customer support at the UK's leading online tyre retailer
With AI-based tags, you’re able to triage or prioritise inquiries based on their topic or sentiment. You’ll save time, improve customer experience, and increase sales.
"The free trial helped us overcome the worry that the AI wouldn't be as accurate or granular as promised in our unique business context."—Director of Customer Service, Gousto