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Discover how SentiSum can help your team come together to reduce customer complaints and grow faster.

Sean McKee

Head of CX, Schuh

"We have saved hours on manual sorting of free customer text and achieved an objectivity which eluded us."

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Granular insights like never before

Learn how we automatically uncover your customer issues and deliver them to the right hands

Sean McKee

ex-Head of CX, Schuh

"We have saved hours on manual sorting of free customer text and achieved an objectivity which eluded us."

They trust us for customer insights

Why your team will love SentiSum

Fastest time to insight
You'll know the main drivers of customer contact as they flow in to Zendesk.
Truly multichannel
We bring insight from every channel into one place. So you cover every base.
Makes CX collaborative
Every team is pushed insight relevant to their work. So CX is clearly on their to-do list.
Reduce churn
Understand churn signals and actively prevent them.
Save hours of time
Say goodbye to manual data sorting, topic tagging, and analysis.
Improve insight accuracy
With automated topic tagging, you'll no longer leave it to your agents to accurately tag chats.
Easy and understandable
We make your customer's issue understandable to everyone so you can be truly customer-centric.
Predictive analytics
Plan your workforce effectively now you know expected ticket volumes.
Zendesk integration
We are live in the Zendesk marketplace so you can go live more easily.