Customer feedback software that brings all your channels together
SentiSum uses AI to automatically tag every piece of qualitative customer data. In minutes, you'll know the topic and sentiment of every piece of customer feedback in one place.
"It's exciting to be able to easily show other departments what's causing huge increases in ticket volume or negative feedback."
Director of Customer Service, +$50m revenue fast-growth company
Understand every review, survey, and contact channel in real-time
Our customer's want new insights—things they don't already know. Which is why we build you an AI engine that's unique to your data.
It's trained and maintained to understand your support tickets, surveys and reviews at a granular level. And it continually surfaces new and rising topics so you never miss a thing.
We're also the only company to cover every contact & feedback channel out there, voice included. It's multi-lingual, too.
Review & survey sentiment analytics
Customer reviews and surveys provide useful insight into customer friction points and churn drivers.
With SentiSum, you have unprecedented access to the topics held within the collected data. You'll understand the topics and sentiment of customer feedback at scale.
It becomes simple to identify areas for CX improvement and drive positive business outcomes based on feedback insights.
Turn reviews and negative comments into support tickets
Our sentiment analytics engine continuously analyses your review sites and social channels, and identifies negative feedback in real-time. You can respond quickly and prevent damaging brand events.
Leverage feedback for granular insights
Our AI engine understands each contact channel, survey and review at a granular level.
We make it easy to access and report customer insight so you can build a customer-centric culture, tackle churn and boost revenue.
All your channels under one roof
SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.
“We can now proactively identify negative feedback, respond to it, and fix issues.”
Jack Ames
Contact Centre Manager
