Granular insights from every feedback channel

Your customer's voice is your unique advantage. SentiSum uses AI to turn your customer's voice into actionable insight. Improve your CX and tackle churn drivers with confidence.

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Trusted by global companies

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Granular

Truly know your customers

Artificial intelligence uncovers topic & sentiment insights that are accurate, statistically significant, and hierarchical.

Multi-channel

Have one source of truth

Bring every channel together under one roof. Get one view of email, live chat, phone calls, surveys, and reviews.

Real-time

Rapid speed-to-insight

AI can process all your data in minutes. Act fast to new complaints and anomalies to prevent customer churn.

Customer feedback software that's makes continuous improvement easy

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Tackle the cause of churn

Get to the root of customer feedback

SentiSum automatically makes sense of high volumes of your qualitative customer feedback. Tags are multi-level and contextualised so you can identify the who, what, where, when and why of customer churn.

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Take action on your insight

Confidently share friction points

Replacing reporting with simple tools that provide actionable, unbiased insight to the rest of your company on a daily basis.

What our customers say

British Airways

SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay."

Catherine, Director of Customer Service

Schuh

SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales.

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Sean Mckee, Director of CX & eCommerce

Leading tyre co.

SentiSum took away manual collation of 'reason for contact data'. It helped us drive change without the manual effort of building evidence that something needs to improve.

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Jack, Contact Centre Manager

Integrations

We integrate with any customer contact channel