Understand what your customers are feeling and why they're feeling the way they are.
With the volume and sentiment of every channel in one place, you can deep-dive in seconds.
Uncover granular topics and sentiments from survey comments data.
Understand the underlying drivers behind 100% of your CSAT, NPS surveys.
Auto-triage support queries to the right team or individual in real-time.
Your overall average handle time and first response time will reduce significantly.
SentiSum is built using machine-learning based NLP. It's designed to understand and tag customer contacts in a way that's:
1/ Accurate: It tags based on meaning, not keywords.
2/ Granular: Tags get to the root cause of the topic.
3/ Real-time: Everything happens in milliseconds.
You can trust SentiSum tags to underpin strategic change across your business.
P.s. We cover 100s of languages and channels (even voice.)
"In less than 5 minutes, we are now able to understand the drivers of our advocacy from over 100k reviews."
"SentiSum is easy to set up and the insights are accurate. Every team has started using customer conversation insights!"
"SentiSum helps us eliminate manual work of our support team while getting accurate qualitative insights on our bigger issues."