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In this article we tackle the questions: What makes customer insights actionable? What are the characteristics of an actionable customer feedback survey?
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Podcast interviews
Most customer feedback channels are peppered with bias. Let's look at why insight from customer support conversations is the best retention strategy.
SentiSum's software security and data protection policies.
Ex-Revolut Customer Support Lead talks us through what to do when a user-wide server issue hits
It's customer service week, so let's have some fun at the expense of our managers and our customers.
I interviewed Sean Mckee and I was captivated by how they increased AOV with these experiments.
NLP and text mining are a natural fit. In this article, we seek to understand NLP text mining and its applications.
Text analysis automatically processes unstructured text at scale. Learn the definition and process of text analysis here
In this ultimate guide we address customer touchpoints. Learn why touch points are important and how to analyse yours.
eBook: From cost centre to revenue driver
Hear industry experts from global companies discuss how to turn customer support into a department that's respected as a driver of bottom-line growth.
29 Voice of the Customer tools
Everything you need to know about voice of the customer tools and a list of the top 31 to kick off your research.
8 E-commerce Automation Tools Growing SMEs
An in-depth overview of the features, benefits and pricing for eight powerful e-commerce automation tools.
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