Let's talk about security: Your FAQs

SentiSum's software security and data protection policies.

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Three sure-fire ways to reduce support tickets during a user-wide technical failure

Ex-Revolut Customer Support Lead talks us through what to do when a user-wide server issue hits

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26 relatable customer service memes to get you through Customer Service Week 2020

It's customer service week, so let's have some fun at the expense of our managers and our customers.

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Two experiments that increased Schuh's basket size, conversion rates and NPS scores

I interviewed Sean Mckee and I was captivated by how they increased AOV with these experiments.

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NLP and Text Mining: A natural fit for business growth

NLP and text mining are a natural fit. In this article, we seek to understand NLP text mining and its applications.

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Text Analysis: Everything you need to know

Text analysis automatically processes unstructured text at scale. Learn the definition and process of text analysis here

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Customer touchpoints: An ultimate guide for 2020

In this ultimate guide we address customer touchpoints. Learn why touch points are important and how to analyse yours.

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