1: Meal Kit Delivery: Customer Sentiment Analysis, 2020

+17,000 pieces of customer feedback data from companies like Hello Fresh, Gousto and Home Chef were passed through our text analytics engine to answer the question, 'What drives customer sentiment in the 'meal kit' delivery industry?'
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We focus on uncovering the themes and topics driving customers to leave +17,000 reviews between 2019 and 2020 for industry leading companies. Using AI, we uncovered the volume of each topic and the related sentiment to show what customers love and hate most about the meal kit delivery experience.

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