AI-native Voice of Customer (VoC) Platform

FINALLY, A VoC THAT 
DRIVES RETENTION

Unify feedback. Find the “Why”. Act fast.
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Another churn spike… 

and those weekly reports don’t tell you WHY.
Let AI spot churn risks and root causes before they spread.
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Select Prompt
Top Churn Risks
New Escalating Issues
Recent Product Issues
Why CSAT Dropped?

WHY ARE CUSTOMERS STILL LEAVING, 
IF YOU’RE LISTENING?

Insights Too Broad, No Root Cause
‘Cancellations up 10%’ isn’t an insight. Was it due to product quality, the delivery partner, or billing? You never get the why.
Insights Arrive Too Late
‘Login failures’ spike after a release. Surveys surface frustration weeks later - by then, renewal risk is already growing.
Siloed Teams, No Unified Action
Support sees issues, product sees bugs, marketing sees churn. Without one truth, retention is nobody’s job.

MEET THE AI-NATIVE
VOICE OF CUSTOMER

AI Agents that unify every customer voice, warn early, and explain churn
Early Warning Agent
Spot anomalies instantly - delivery delays, product bugs, or complaint spikes before they spiral into churn.
Insights Agent
Ask plain-English questions, get instant numbers, root causes, and actions anywhere your team works.
Unified Signal
Unify tickets, calls, surveys, reviews, CRM notes - no silos, one intelligence hub for all


Early Warning Agent

  • Most tools alert you after the damage is done.
  • AI Agent “Kyo” spots delivery delays or product bugs as they happen.
  • Explains exactly ‘why’ with clear root cause insights.
  • Flags churn risks before customers leave.
  • Gives your team clarity and direction - not guesswork
"With SentiSum in place, we quickly spotted an issue affecting dozens of drivers daily - a missed tech fix that was costing us thousands in revenue."
Steven Burt, Senior CX Director

Insights Agent

  • AI agent ‘Kyo’ delivers granular insights you can trust.
  • Explains why CSAT dropped or churn spiked, with clarity, not guesswork.
  • Democratised across every team — support, product, marketing, leadership.
  • Always available where you work — Slack, 
Teams, or Copilot.
  • Ask in your own language; Kyo speaks them all.
“We’re excited about Kyo. The root causes summary looks like a real game changer for how we analyze data with SentiSum.”
Julia Farrell, Retail Coordinator

Unified Signals

  • Today, customer feedback is trapped in silos.
  • Sentisum unifies tickets, calls, surveys, reviews, and CRM notes
  • Removes blind spots across support, product, and marketing.
  • Builds one source of truth for churn and retention drivers.
  • Makes Voice of the Customer accessible and actionable across the business.
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35
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“With SentiSum, we now ingest all conversational data across channels and use it to drive meaningful change throughout the business.”
Joe Quinlivan, Head of
Customer Care

KYO AI ENGINE:

SENTISUM'S MOST INTELLIGENT AI YET

Kyo is the brain behind Sentisum. It unifies every customer signal - tickets, surveys, calls, social, CRM notes and instantly knows what’s breaking and why. It powers the AI agents that alert you early, explain the ‘why’ behind churn, and act before churn spreads.

HOW WE DID IT
FOR OTHERS

How Gousto Turns AI-Powered Customer Conversations Into Action
How Schuh replaced Mystery Shopping with SentiSum’s Live VoC Insights
How Cleo AI turns VoC Data into 5-Star Support with SentiSum


PLUS, EVERYTHING YOU NEED FROM AN AI-NATIVE VoC PLATFORM

No more dashboards. No more noise. Just the VoC essentials every modern team needs to drive retention action, not reporting.
Action Tracker
Assign issues as actions to teams. Creates accountability, tracks fixes, and closes the loop.

Personalized Insights
Tailored to each role - Support, Product, Marketing, or Leadership. Everyone sees what drives outcomes for them.
Works Where You Work
Insights flow into Slack, Teams, or Copilot - no more chasing dashboards.
No Manual Taxonomy
Forget rigid categories. Sentisum adapts to your business context and evolves automatically.

FREQUENTLY
ASKED QUESTIONS

Answers to common questions about Sentisum’s capabilities, set up, and how we help reduce churn

FREQUENTLY
ASKED QUESTIONS

Answers to common questions about Sentisum’s capabilities, set up, and how we help reduce churn
Product & Capabilities
Use Cases & Value
Getting Started
Setup & Security

Products & Capabilities

What is SentiSum?
SentiSum is an AI-native Voice of Customer (VoC) platform built for fast-moving brands.
‍
It unifies every customer signal - support tickets, surveys, calls, reviews, social posts, and CRM notes into one source of truth, powered by our Kyo AI Engine.
‍
Kyo instantly understands what’s breaking, why it’s happening, and how to fix it.
‍
It powers AI agents that warn you early, explain the why behind churn, and help teams act before issues spread
What is the Kyo AI Engine?
Kyo is SentiSum’s most intelligent AI yet. It’s the brain behind the platform. Kyo unifies all your customer feedback into one brain and instantly detects what’s breaking and why.
‍
It powers our AI Agents that:
  • Alert you early when risk appears
  • Explain the why behind churn or low sentiment
  • Recommend and trigger the next best action

Use Cases & Value

What makes SentiSum different from other VoC or Insights tools?

Most VoC platforms were built for reporting - dashboards, NPS charts, and monthly summaries. SentiSum is built for retention.
‍
We go beyond data aggregation. Our AI Agents (powered by Kyo) deliver clarity and direction in real time. So instead of looking at lagging metrics, teams fix issues before they impact churn.
‍
It’s not another dashboard. It’s a living, learning AI system that unifies feedback and drives action across Support, Product, and Marketing.

How does SentiSum help in reducing churn?
Churn starts small. Frustrated emails, broken checkouts, delayed deliveries. Kyo spots these signals early and explains why they’re happening.

SentiSum helps teams:
●  Detect churn risk before KPIs drop
●  Prioritize fixes that matter most for revenue
●  Turn feedback into preventive action
●  Align teams around one customer truth
Instead of reacting to churn, you prevent it.
Can different teams use SentiSum in different ways?
Yes and that’s exactly how our customers get the most value. The same unified insight powers different, high-impact actions across the business:

Support & CX teams: Improve service quality, protect CSAT, and reduce avoidable contacts by tackling recurring issues at the source. Early alerts flag churn risk and customer frustration before it escalates, so teams can prevent repeat problems instead of firefighting them.
Product teams: Spot bugs, UX blockers, and adoption gaps straight from customer language  without waiting for release retros or survey cycles. Prioritise the fixes that have the biggest
impact on loyalty and retention.
Marketing & Retention teams: Understand the real reasons customers hesitate, drop off, or
cancel. Track sentiment by cohort, or channel, and act on churn signals in time to keep
customers. The data is consistent across all teams, but SentiSum tailors the view, alerts, and context so each team sees what matters most to them and can act fast

Getting Started

Who is SentiSum for?

SentiSum is built for teams that care deeply about retaining customers and  not just measuring satisfaction.
●  Whether you’re in CX, Insights, or Retention, if you're:
●  Getting lots of feedback but struggling to make sense of it
●  Tired of tagging and dashboards that don’t tell you why
●  Always hearing about churn after it happens
●  Trying to unify feedback across chat, email, surveys, and reviews
●  Working across support, product, and lifecycle but missing a unified view of the customer

...then SentiSum is likely a strong fit.

We work with both high-growth brands and mature enterprises  and in nearly every case, the core need is the same: Turning scattered feedback into real-time signals and action.

Do we need to clean or tag our data before using SentiSum?
No. SentiSum is built to work with messy, unstructured feedback. You don’t need to create taxonomies or clean up tags in advance.

Our AI is trained to recognise patterns, root causes and themes from raw language—so you get fast, accurate insights with minimal setup.
Does SentiSum integrate with my support, survey tools and other existing data sources?
We have native integrations with Zendesk, Intercom, Freshdesk, Gorgias, Dixa, Salesforce, Trustpilot, Microsoft Fabric, Snowflake and 100+ such systems.

Where a native integration isn’t available, we can usually ingest data via API, file transfer, or middleware platforms. Our team handles setup and works with you to ensure clean data mapping from day one.

Setup & Security

What does onboarding and support look like?

We provide hands-on support from day one. A dedicated customer success manager will guide the setup, configure your taxonomy, and tailor the platform to your needs.
‍
Most customers see value within days. Post-launch, we stay close with:
●  Regular check-ins
●  Continuous optimisation
●  Early access to features
●  Help embed insight across teams

How fast can we get started?
Most teams are live and seeing actionable insights within 2–3 weeks of connecting their data. We handle integrations, setup, and configuration — so there’s no heavy lift on your side.

During onboarding, we also analyse 6–12 months of your historic feedback and customize our AI for your business. That means you start day one with a system already tuned to your customers, surfacing the insights and early churn signals that matter most.

From there, you’re moving from raw feedback to clear actions in days, not months.
How is SentiSum priced?
Our pricing scales based on channels, users, and ticket volume. We offer flexible plans for mid-market and enterprise teams. For details, visit sentisum.com/pricing.
How do you handle data privacy and compliance?
SentiSum is GDPR-compliant and SOC 2 Type 2 certified. We follow best-in-class data security practices, including:
●  Encryption at rest and in transit
●  Role-based access control and MFA
●  Regular third-party penetration testing
●  Customisable data retention

Our Trust Centre includes full documentation. We're happy to support procurement and InfoSec reviews directly.
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