SentiSum product

Get accurate, actionable insights with text analytics for SurveyMonkey.

SentiSum automates survey analysis so you can uncover actionable data from 100% of verbatim feedback.

Find us in the SurveyMonkey marketplace.

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Gousto's contact centre automates the tagging of 100,000 surveys per month. Those tag insights power automations and drive company-wide feedback loops.

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What our SurveyyMonkey integration does for you

Visualisation

Save hours of time

Extract valuable insight

Improve CX

Here's howπŸ‘‡

1. Accurately automate tagging at a granular level

SentiSum automatically tags every survey result with detailed topics and sentiment.

You'll have valuable insights at your fingertips, which you can use to drive improvements business-wide.

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"We've saved hours of manual sorting of free customer text while simultaneously achieving an objectivity which previously eluded us."β€”Sean Mckee, Director of eCommerce

AI tagging support scaling

2. Collaborate against customer friction

With automated daily reporting, customisable views and company-wide access to insights, everyone can work together easily to tackle the drivers of customer frustration.

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"SentiSum helps us understand our customers feedback instantly, identifying key issues in our customer journey and take action to fix them."β€”Head of customer support at the UK's leading online tyre retailer

3-minute product demoπŸ‘‡

What's the impact?

Quantify & confirm assumptions

Reduce weekly reporting time by 20x

Understand and tackle friction points

Get a free trial like no other

  • 12 months of your real customer support data
  • Free evaluation of your current tag taxonomy
  • Free insight report
  • Unlimited logins and full access.

"The free trial helped us overcome the worry that the AI wouldn't be as accurate or granular as promised in our unique business context."β€”Director of Customer Service, Gousto