Get accurate, actionable insights with text analytics for SurveyMonkey.

SentiSum automates survey analysis so you can uncover actionable data from 100% of verbatim feedback.

Find us in the SurveyMonkey marketplace.

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Gousto's contact centre automates the tagging of 100,000 surveys per month. Those tag insights power automations and drive company-wide feedback loops.

What our SurveyyMonkey integration does for you

Save hours of time

Extract valuable insight

Improve CX

Here's how👇

1. Accurately automate tagging at a granular level

SentiSum automatically tags every survey result with detailed topics and sentiment.

You'll have valuable insights at your fingertips, which you can use to drive improvements business-wide.

"We've saved hours of manual sorting of free customer text while simultaneously achieving an objectivity which previously eluded us."—Sean Mckee, Director of eCommerce

2. Collaborate against customer friction

With automated daily reporting, customisable views and company-wide access to insights, everyone can work together easily to tackle the drivers of customer frustration.

See some of our latest platform features →

"SentiSum helps us understand our customers feedback instantly, identifying key issues in our customer journey and take action to fix them."—Head of customer support at the UK's leading online tyre retailer

3-minute product demo👇

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What's the impact?

Quantify & confirm assumptions

Reduce weekly reporting time by 20x

Understand and tackle friction points

Learn more about SentiSum's ROI

Get a free trial like no other

Book an introduction

12 months of your real customer support data
Free evaluation of your current tag taxonomy
Free insight report
Unlimited logins and full access.

"The free trial helped us overcome the worry that the AI wouldn't be as accurate or granular as promised in our unique business context."—Director of Customer Service, Gousto