Startups love us, enterprises trust us.

Fix today’s experience,
not yesterday's

In a world where customer expectations evolve rapidly, many brands constantly play catch-up. By the time traditional feedback mechanisms deliver insights, the damage is done—opportunities are missed, costs are incurred, customers have churned, and the brand’s reputation suffers.

Sentisum: The Power of Now

With Sentisum, you’re not just analysing and fixing yesterday’s mistakes—you’re proactively creating a better customer experience today, setting up your brand for success tomorrow.

Stay Ahead: Sentisum scans every customer conversation in real-time to uncover what’s happening right now, so you’re never in the dark.

Beat the Unexpected: Our advanced AI doesn’t just watch—it alerts you to unexpected issues, like a product glitch or a service disruption, before they escalate and impact your brand.

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Connect every touchpoint, break down silos

In today’s complex multi-channel world, customer experiences and feedback are spread across brand reviews, social media, surveys, store feedback, support tickets, chatbots, calls, and app reviews. Without a unified view, it’s impossible to understand and improve the customer journey truly.

Sentisum: Bringing everyone together

SentiSum connects the dots across all these touchpoints, integrating feedback into a single, clear view. By uniting every channel and every team, we help you see the complete picture so you can work together to elevate the customer experience.

Unified Insights: SentiSum consolidates feedback from every channel, giving you a complete view of the customer journey.

Collaborative Power: Our platform breaks down silos, enabling your teams to work together seamlessly and make timely decisions.

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Obsess about simplicity, reject complex transformations

Today, enterprises are littered with software and tools that take too long to implement, have a high operating cost to keep running, and, most importantly, struggle with internal user adoption.

Sentisum: Simple, Powerful, and Ready to Deliver

At Sentisum, we believe insights should be easy to access and act on, without the hassle of complex systems. Our platform is designed with simplicity in mind, ensuring that every team member can quickly tap into valuable customer insights, driving immediate action.

Quick Setup, High Adoption: Deploy a custom AI model in two weeks with seamless integration and over 90% user adoption across your organization.

Expert Support: Our dedicated analysts help you maximize Sentisum’s value and truly democratise insights across your company.

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We think you'll love Sentisum,
but don't just take our word for it

We're proud to be working with these incredible companies, empowering them with actionable insights from their support channels

"SentiSum gives open access to our voice of the customer data across the business for teams to self serve"

Customer story

Joe Quinlivan

Head of Customer Care

“I have been using Sentisum for the past 3 years as a CX manager. We’ve seen continuous growth and improvement from the Sentisum team in feature development and the ability to implement our feedback and suggestions.”

Customer story

Gabe Galasso

Player Support Supervisor

“We've been incredibly impressed with the ease of integration and the deep insights that we're gaining, especially around customer pain points and opportunities for growth.”

Customer story

Peter Freeman

Head of Customer & Brand

View all customer stories

Try SentiSum today

Turn every customer feedback into clear, easy-to-use insights.

Free 2-week trial

Dig In to your customer support insights in a whole new way

Dig In is our first release in our Generative AI series, which allows you to, literally,"dig in" to your tickets in seconds to answer questions about your data.

Dig In extracts the most valuable insights and provides a quick, handy summary of important details such as what caused an issue or what customers loved about a product.

Sign up to the mailing list to learn more about Dig In and get exclusive updates on upcoming releases.

Learn more

The customer insights you want without any manual work

SentiSum's generative AI analyzes every customer conversation to answer all your CX questions.

Understanding and improving customer sentiment has never been easier
"You get the benefit of using the product's AI to review the tickets however you also have the option to dive deeper into specific drivers/topics."
"With SentiSum you go in, you open it up, and you see the stories being told to you. You see an increase in a particular topic and immediately understand why."
Nick Moreton
Director of Customer support
"SentiSum is easy to set up and the insights are accurate. Every team has started using customer conversation insights!"
Joe Quinlivan
Head of Customer Care
"We're very impressed by the technology itself, but even more so by the relentless effort the team puts in to support our specific use case."
Johannes Ganter
Head of CRM & Digital

How it works

SentiSum uses a powerful NLP engine to consistently tag and categorise your customer service conversations that's:

Accurate
ML-based tagging focused on meaning, not keywords
Granular
Tags get to the root of the topic and uncover underlying patterns
Intelligent
Quickly understands specific sentiments of qualitative text
Real-time
Trusted to trigger tag-based automation in milliseconds
Connected
Supports all channels, 100's of languages, & 1000's of platforms
Accessible
Simple, easy-to-use dashboard available to all teams
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