Save your support agents time and get timely insights. AI can help you auto-tag the topic and sentiment of large volumes of customer conversations in seconds.
Support tickets are the only pure form of customer feedback. They're rich, unbiased and actionable. You did not ask for feedback. The customer came to you with a real problem, so there's no bias in who completes the survey, there's no incentive but to be truthful. The best thing about them? They come in high volumes. There’s 100s of opportunities everyday to learn about your customer’s friction points.
We'll customise an AI model that improves itself over time. So you can uncover the reasons for contact across any feedback channel.
We've built our dashboard to be simple to use. And we've made company-wide insight sharing easy and to the point.
SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay.
Catherine, Head of Customer Service, British Airways
SentiSum took away manual collation of data for why customers contact us. The data helps us drive change without again manually having to collate information or feedback on why something needs to improve.
James, Head of Customer Service, eCommerce Tyre Company